IT Chat Advisor Resume

SUMMARY:

IT Professional with experience providing technical support from home remotely, on line chat and over the phone
Provided technical support, for service providers like Geek Squad and Confidential to customers that use a variety of products from Confidential to Microsoft and printers to routers
Most recently provided technical support remotely for iOS devices (iPods, iPads, iPhones), as well as Confidential Watch, Beats products and the entire Confidential computer line, remote and via online chat

TECHNICAL SKILLS:

Lotus Notes, ServiceNow, Citrix, Cisco phones, CRS, DataTrak, VMware, VPN, softphones (Nortel/Avaya), RSA SecureID, RUMBA mainframe, Help Desk Management, TSM Backup, Eclipse and Xcode IDEs, rbenv, iLog, iDesk, iOS, Confidential OS X, MacOS, Windows 7/8/10

WORK EXPERIENCE:

Confidential

IT Chat Advisor

Responsibilities:

Provided technical support remotely for iOS devices (iPods, iPads, iPhones), as well as Confidential Watch, Beats products and the entire Confidential computer line

Confidential

IT Analyst

Responsibilities:

Provided technical support from home through Confidential, remotely and over the phone.

Confidential

Technical Support Specialist

Responsibilities:

Provided technical support from home, remotely and by phone, for service providers like Confidential and Confidential to customers that use a variety of products from Confidential to Microsoft and printers to routers

Confidential

Technical Support Specialist

Responsibilities:

Provided technical support remotely and on location for customers that use a variety of Confidential and Microsoft products

Confidential

Finance Manager and IT Specialist

Responsibilities:

I excelled in all fields and received many awards and promotions, including commendation metals and advanced promotions both in the States and overseas in Iraq

Confidential

Creative Director

Responsibilities:

Managed the design team and worked with the marketing departments to design and deploy in - store print advertisements for all Confidential

Confidential

Owner/Photographer

Responsibilities:

Manage accounts receivable, SEO, WordPress, HTML and marketing, as well as photography and post-production.

Confidential

Creative Services Director

Responsibilities:

I was selected out of twenty-three other extremely qualified candidates to provide marketing services, such as web and graphic design, video production, photography, and print public relations for this elite Chamber of Commerce

Confidential

Multimedia Administrator

Responsibilities:

Head of Confidential ’s in-house marketing team, I planned and executed tasks for his various companies, such as recording and producing TV and radio commercials and working with their affiliates, sales management, and developing websites

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