TECHNICAL SKILLS

Equipment: IBM 3270 mainframe, Confidential, Compaq, IBM, Macs, IPhone, Modem, Printer, Wireless Network, DSL, Scanner, IPads. Android Phone

Software: Netview, Roscoe, UNIX, IDMS5, Mac X Leopard, MS Office 2003 - 2010, Novell 4.11 and up, Outlook, Groupwise, Dbase, Access Database, Internet Explorer, Mozilla Firefox, pcAnywhere, SharePoint, Shiva, Timbucktu LanDesk(Remote Management), Lotus Notes 8, Heat, SMS, Remedy, Windows NT, Scopus, Support Magic, Reachout, Corel Draw, HTML, Linux Red Hat, UNIX, Lotus 1-2-3, Microsoft Windows XP/Vista, SOHO, WiFi, RADIUS, PDA, Blackberry, Avaya ACD Call Routing System, Wireless Network, Citrix, iManage, Softwise, Delta View, Softwise, DocXCleanup, Active Directory, MS ExChange, RainMaker Platinum, Ghost Software, Device, iPhone, Mac OS 10.X, VOIP, MS Windows 7, Windows 2003 - 2008, MS Exchange 2007-2010Bomgar Remote Control Software

PROFESSIONAL EXPERIENCE

Confidential

Technical Analyst\Desktop Support - Team Lead

Image and configure HP Desktop, Laptops. Image XP toWin7. Configure, setup Wireless Network, and install Zebra and HP printers. Trouble shoot all problems concerning software involving the Medical Field. Configure Lotus Notes and Outlook Mail. Confidential encryption software install and the use of SCCM and DLP.

Confidential

Executive HelpDesk/Desktop Support

Image and configure HP laptops, Lone support for 100 users. VPN, Bomgar, remote, Blackberry, Lotus Notes 8.5, Desktop support for all Hardware and software problems. Iphone, MAC laptops, and AV Support. Cisco Phone support, and Tech support for the North American Branch for Confidential . Support for Cloud Network.

Confidential

Desktop Support and A/V Support

Configure and setup HP Desktop and Laptop. Setup BlackBerry Accounts and install software. along with software, and hardware support to clients. Help Desk and Desktop Support Outlook, MS Office 2010, Sophos encryption software, Configure IPads . Setup WEB Meeting - A/V Support.

Confidential

Desktop Support and A/V Support

Configure PCs and Laptops, Setup Audio Visual Equipment and Desktop Support for Clients and Guest. Supervisor-

Confidential, Washington DC.

Confidential

Helpdesk and Desktop Support

Configure and Ghost PC, Install Lotus Notes and provide Desktop Support.

Confidential

Desktop Support

Configure PCs and Laptops, Add updates and configure WIFI, Virus problems and Add virus protection for Home PC users. Install Security Systems and configure so that users can view from PC. Installed and configured VOIP phones for the US Court Commission, finished Project March 1, 2010.

Confidential

Configure and install POS on PC. Configure Windows XP, IP Address, Host files, SQL Server.

Confidential

Helpdesk Supervisor

Used Remedy as ticket system to keep track of tickets, corrected tickets and made sure that they were escalated to department so that problem could be diagnosed. Password resets and use of Active Directory in setting up users Domain and solving printer problems.

Confidential

Desktop Support

Computer migration, Ghosting Confidential PC’s and Laptops. Put in user’s correct profile and make sure Outlook is configured correctly. 400 PC users, Novell and Microsoft environment.

Confidential

Installed PC’s and Server, SAP Access, configured Cisco Router and T1 line to communicate with Main Office.

Confidential

Desktop Support and Helpdesk

Teach New Lawyers and Employees the use of Law Firm Software such as Softwise, Delta View, RainMaker Platinum, DocXCleanup, iManage, and Outlook. Also perform Help Desk and Desktop Support Duties.

Confidential

Desktop Support for the deployment of New IBM PCs and Laptops. Configure Outlook, and resolve Remedy tickets concerning deployment.Confidential

Helpdesk and Desktop Support

Confidential

Desktop Support

Replaced mother boards for SEC (Securities Exchange Commission).

Confidential

Classroom Teacher Taught MS Office, PowerPoint, Word, Excel, and the inner working technology of PC’s.Confidential, March 2002 - March 2003: Installed DSL, 802.11a-b-g wireless, WiFi, SOHO. Installing multiple PC systems using wireless networking.

Confidential

Systems Analyst

Implemented project so that Confidential and Confidential could keep track of construction on new Confidential building. Configure IBM, Confidential Laptops and PC’s. Rumba, AS400, Windows 2000, Windows XP, and Windows 98. Mac OS 10.0, Desktop Support for over 300 users. Help Desk Support Tier Level 1 and 2

Confidential

Systems Analyst

Implemented and completed project for installation of FormFlow software for 500 users. Desktop support, install and configure PC’s. Work in a Novell environment. Setup users profile, mail and solved logon problems.

Confidential

Senior IS Support Specialist

Novell and NT Administrator of users. Desktop support, install and configured PC’s Password, Printer setup, User Profile setup, IP configuration, and Help Desk Support for offsite and internal users. Lotus Notes install and configure. Help Desk Support Tier Level 1 and 2

Confidential

Computer Consultant

Converted users from Banyan Beyond Mail to MS Exchange – Outlook. Instructed Bank Examiners in the use of Outlook. Configure Laptops and Desktop PC’s.