OBJECTIVE

To secure employment utilizing the skills gained through my previous job experiences, while maintaining excellence. While being an asset to my employer, using the skills learned during my previous tenure while promoting excellence.

SUMMARY

• Creative and efficient in task completion.
• Excellent skills in communication and collaboration.
• Professional in appearance and presentation.
• Highly inquisitive and adaptable.
• Ability to supervise in a professional manner.

TECHNICAL SKILLS

• MS Office Suites - Windows 10-Key Stroke
• Word 2003- Certified
• Excel 2003- Certified
• Power Point 2003 - Certified
• Access 2003- Certified

PROFESSIONAL EXPERIENCE

Confidential, Detroit, MI

Probation / Parole - Intern

Systems: MS Outlook, Word, Omni, Talon, Das, OtisConducted LEIN's against all client that came to visit their agent.

• Entered statement and findings from client visit.
• Observed how to conduct GPS tracking tether / Sex Offender Registry
• Observed Prob/Par offender violation- Detainment
• Attended Mental Health caseload Hearings / Pre-lim hearings
• Served offenders while in DRC, Couny jails
• Assisted with Offender Community Service projects
• Assisted with Prisoner Re-Entry services
• Observed Gang caseload and SSU-Intensive Supervision
• Assisted with home checks and Well visits.

Confidential, Troy, MI

Admin Analyst- Bosch

Systems: MS Outlook, Word and Excel, TelePerformaceCreated Pivot tables for the collection of Dealer info.

Responsibilities:

• Effectively conducted placed orders for Dealer Supplies
• Scrubbed data to show any inconsistency between sales and returns
• Uploaded tool list and Jpeg’s into Teleperformance site
• Communicated daily via email and phone with Dealer’s and Surveyors.
• Conducted Quality control on all Parts, Tools and inventory via Hard copy and electronic.

Confidential, Plymouth, MI

Inbound Sales Representative

Systems: MS Outlook, Word and Excel, Einstein, Vision, Aspect, MET tool, i-Comp, Info quest, BAM, ER Ticket, CSGAssisted customers setting service orders.

Responsibilities:

• Attended weekly sales promotional meetings.
• Converted 58.9% new customer close rate out of 65.9%.
• Assisted new and existing customers with accounts.
• Adherence and Conformance rates of 92% and higher.

Confidential, Southfield, MI

Manager

Systems: QuickBooks, MS Outlook, Word, Excel and Access

Responsibilities:

• Performed through cleanings at various locations.
• Secured all exits and entrances upon work day.
• Interacted with clients employees in a professional manner.
• Assisted with the removal all trash.
• Replenished all paper products for daily use.
• Prospected for new clients and partnered with other companies.

Confidential, Troy, MI

Single Point of Contact- S.P.O.C

Systems: Citrix Xen App, Reynolds and Reynolds, Microsoft Outlook and Excel.

Responsibilities:

• Initiated contact with clients and 3rd party vendors.
• Assisted co-worker who needed help on hard calls.
• Mediated between clients, 3rd parties and HUD.
• Communicated with other department to streamline the MOD process
• Sent daily correspondence via Email, Phone, and USPS/ FedEx.

Confidential, Detroit, MI

Security Officer

Responsibilities:

• Conducted screen checks of customers at venues.
• Secured all exits and entrances.
• Communicated with other officers via radio checks.
• Assisted with crowd control.
• Directed customers to their seats in a timely manner.
• Assisted with the removal of all disorderly/intoxicated customers.

Confidential, Heights, MI

Licensed Personal Banker

Responsibilities:

• Assisted potential customers by selecting various financial products.
• Prospected for potential customers daily.
• Attended weekly sales promotional meetings.
• Managed client’s portfolios in an efficient manner.
• Assisted new and existing customers with accounts.

Confidential, Commerce Twp, MI

Financial Services Representative

Systems: MS Outlook, Word and Excel, SharePoint, CitrixAssisted potential customers by selecting various financial products.

Responsibilities:

• Prospected for potential customers daily.
• Attended weekly sales promotional meetings.
• Converted 100% of leads generated for new business.
• Managed client’s portfolios in an efficient manner.
• Assisted new and existing customers with accounts.
• Responsible for balancing of safe and depositing all transactions daily.

Confidential, Livonia, MI

Mortgage Banker- Residential & Commercial Lending

Systems: Citrix Xen App, Reynolds and Reynolds, Microsoft Outlook and Excel.

Responsibilities:

• Assisted potential customers by selecting Mortgage products
• Sent marketing materials to current and prospective customers.
• Attended daily sales promotional meetings.
• Converted 45% web leads for purchases and refinances.
• Manage any assigned loan portfolio in an efficient manner.
• Assist in the underwriting process of all loans

Confidential, Hamtramck, MI

Assistant Manager

Systems: State of Michigan, Citrix, MS Outlook, Word and Excel

Responsibilities:

• Assisted customers by enrolling them for payday loans
• Sent marketing materials to current and prospective customers.
• Traveled locally for marketing, collections, staffing, and banking responsibilities.
• Assisted with every aspect of the day-to-day operations of the center.
• Ensured that all transactions are accurate and all policies were followed
• Assist in the collection efforts on all loans via phone, visitation or correspondence.
• Responsible for Opening balance of safe and depositing all transactions daily.

Confidential, Southfield, MI

Recovery Analyst

Systems: SharePoint, Lotus, MS Outlook, Access and Excel

Responsibilities:

• Skipped traced customer who defaulted on car loans
• Process and calculate past due payment amounts.
• Send correspondence to repossession agents and customers.
• Collected past due amounts from customers via phone fax email and US mail.
• Acting as a mediator between the Confidential and its customers.

Confidential, Southfield, MI

Sales Support Specialist

Systems: Black book, NADA, MS PowerPoint, Access, Excel, WebEx

Responsibilities:

• Assisted the confidential's with expanding their current and prospective territories.
• Process and calculate payment vouchers; invoices for Black book &Giggle Pop subscriptions.
• Send correspondence to current and prospective dealers-partners.
• Communicate with current and prospective dealers via email, fax, and phone calls.
• Acting as a mediator between the confidential and Dealer-Partners.
• Assisted in the development of our National Vehicle Sourcing Dept.
• Analyzed the credit worthiness of customers as well as dealers.
• Conducted Red, Yellow, Green expenditure reports.

Confidential, Southfield, MI

Suit Start Coordinator / Legal Collections Team Lead

Systems: Novell, Lotus Notes, MS Outlook, Word and Excel

Responsibilities:

• Process law suits on accounts that are past due for payment.
• Calculate interest for lien amounts and adjust payment claims.
• Send correspondence related to settlements and law suits.
• Handled a large volume of customer calls daily.
• Acting as a mediator between attorneys and customers during collections process.

Confidential, Southfield, MI

Claims Processor / Customer Service Representative - Medicare Parts A&B

Systems: EDI, HIMR, Lotus and Novell Phones

Responsibilities:

• Process medical claims for auto, slip and fall, and workmen's compensation related issues.
• Calculate interest for lien amounts and adjusted claims for secondary coverage.
• Send correspondence related to settling claims.
• Communicate with beneficiaries, attorneys and insurance providers on regular basis.
• Conduct daily inventory of client mail.
• Input and retrieved data on company database HIMR, EDI etc.