IT Manager Resume

SUMMARY:

Initially an Electronics Technician in the US Navy, Ryan received extensive component - level training in Electronic to include RF Communications, Satellite Communications, and Inertial Navigation Systems (SINS / RLGN). During this time, he also filled several roles in Information Technology.

TECHNICAL SKILLS:

Have an in-depth working knowledge of Windows, Windows Server, Office 365, Azure, and Virtualization.
Active Directory, Group Policy, and NTFS permissions management
MDM with InTune and SolarWinds MSP Dashboard
Domain Controller promoting, demoting, and moving FSMO roles
RMM software such as Altiris, SolarWinds, and Comodo
Desktop image creation and backup software such as Acronis
Virtualization software such as Hyper-V, VM-ware, and VirtualBox.
Networking protocols and network design to include virtual cloud deployments
PowerShell scripting and administration of Office 365 and Azure resources
Linux terminal administration for various distros; Ubuntu, Debian, RHEL, CentOS

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager

This is a management-level position responsible for analyzing and directing all IT related activities of the organization. Accountable for ensuring continuity of computer services for computer users throughout the organization through planning, technical leadership, and project coordination. Designed, installed, and configured an entirely new network following an office relocation. Migrated 100+ users from Gsuite to Office365, migrated on premises servers to Azure cloud services, and provided daily technical support for the entire organization.

Confidential

System Administrator / Solutions Architect

Salvaged an Office 365 migration and completed it successfully for 500+ end users. Implemented hybrid network solution with Microsoft Azure.
Responsible for resolving Desktop Support requests and supporting the Virtual NOC. This position requires effective troubleshooting and in-depth system knowledge as all work is done remotely. On any given day, support is given to 20+ clients located around the globe on a 24/7 basis. Time driven SLAs, white glove executive support, server maintenance, patch distribution, Office 365 E3 migration, deployments in Azure, and more.

Confidential

Desktop Engineer / Desktop Support

Responsible for creating and deploying Windows 10 images, updating system software, and the day to day maintenance of PCs and peripheral equipment for 1000+ end users. This was a Desktop Engineer role coupled with Level 3 Desktop Support duties. Active Directory, Windows, Office, WinPE, Ghost, Remote Desktop, and more.

Confidential

System Administrator:

Responsible for the final stages of implementation, go live, and administration for the Hyland OnBase document management solution. Queen’s Medical Center is the largest hospital in the Pacific with more than 3000 employees and 1200 physicians.

Confidential

Lead IT Specialist

Lead IT Specialist responsible for the installation and upgrades of computer equipment and software for 82 offices located throughout the Hawaiian Islands. Workstations, UPS, Network Printers, OS migrations, and various equipment replacement and troubleshooting.

Confidential

Engineering Support Specialist

Responsible for repairs on various equipment used by the US Military. Was personally responsible for the repair of weapon controls for LAV-25, Driver Instrument Panel for M1 Abrams, Harris Radios, Drones (F-16 Program), and more. Experience working with both single and three phase power as well low energy DC circuits. Ability to read complex electronic schematics.

Confidential

Level III Desktop Support Specialist

Responsible for taking customer calls, handling customer complaints, and giving Level 3 Technical Support remotely. This position required extensive knowledge of modern computers for both hardware and software. Equipment included, but was not limited to, the following: CPU, RAM, Motherboards, Video Cards, NICs, PSUs, Server Equipment, and more.

Confidential

Electronics Technician

Completed both Surface and Submarine Electronics Technician training to include Interior Communications, RF Communications, SAT Communications, RADAR, Inertial Navigation systems, Computers, Computer Networking, Servers, Telephony, CCTV, and more. This time included 5+ years of Help Desk/Admin functions onboard submarines and at the Pearl Harbor Network Operations Center.