Call center customer service representative Resume

OBJECTIVE

To utilize my refined organizational skills and aid in more efficient and effective business operations and enhance my career development

SUMMARY

Dispatching
Office Management
Inventory Management
Book Keeping
Data Entry
Multi Phone Line System
People Management
Customer Service Management
Problem Solving
Sales/ Sales Management
Communications
Carpentry

TECHNICAL SKILLS

Microsoft Office
Windows XP/Vista/7/MAC OS
WPM 70
CAD
Mastermind Automation System

PROFESSIONAL EXPERIENCE

Confidential

Call center customer service representative

Responsibilities:

Inbound and outbound call center
Proficient computer skills: windows, word, excel
Worked with the Veterans Choice Program to help setup and schedule doctor visits

Confidential

Responsibilities:

Server
Customer Service

Confidential

Roll Off Dispatcher/Customer service

Responsibilities:

Dispatch trucks and drivers to correct sites
Manage day to day driver routes
Set schedule for customer roll off dumpsters
High volume call center atmosphere

Confidential

Assistant Service Manager/Service Writer

Responsibilities:

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications: Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management, Reynolds & Reynolds

Confidential, Dulles, VA

Level 2 Dispatcher

Responsibilities:

Answer All Calls in a Call Center Environment
Detail report writing for court documents
Worked with Department of Homeland Security to help prevent/track/contain possible mail threats
Report Mail Fraud, Theft
Report Bombs, Suspicious Powders
Monitor Alarms for Post Offices across the US
Dispatch Police, Postal Police, and Postal Inspectors
DCJS ES registered
Held a Sensitive/Public Trust security clearance
Trained to take inbound radio and make outbound radio transmissions
NCIC trained; run criminal history/vehicle registration checks run criminal histories, background checks.
Lead/Supervisor trained in a setting to manage 4 - 10 employees and to help train new employees.
Scanned, copied and fax documents to the proper law enforcement agencies.

Confidential, Reston, VA

Retail Consultant

Responsibilities:

Provided Customer Service to clients and staff
Cellular Sales
Technical Support
Controlled Customer flow
Controlled Inventory on and off sales floor
Scanning and faxing documents to different locations/corporate offices

Confidential, Reston, VA

Home Theatre Installer

Responsibilities:

Home Theater Sales
Computer Sales
Installed Home Theater Systems
Customer Service
Product Knowledge
Assisted Customers with loading purchases

Confidential, Herndon, VA

Tech Support/ Customer Service Representative

Responsibilities:

Answered Multi line phone/ Heavy call volume
Customer Service
Trouble Shooting
Tech support for Telephone; Internet; Cable
Sales of all available services offered

Confidential, Reston, VA

Conference Coordinator

Responsibilities:

Information Processing
Interpersonal Communication
Scope of Financial Responsibility
Handling confidential and sensitive information
Call Center work experience

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