OBJECTIVE

To obtain a career utilizing my unique interpersonal skills.

PROFESSIONAL EXPERIENCE

Receptionist

Confidential, Hollywood, MD

Responsibilities:

• Daily check in & check out of patients, scheduling appointments. Answering phones, taking messages. Completion and delivery of daily tasks to include but limited to referral’s, medical records to other physicians while maintaining state and federal privacy regulations. Responsible for the daily completion of scanning, filing of patient records in medical database.

Administrative Assistant & Executive Assistant

Confidential, Waldorf, MD

Responsibilities:

• Answering phones, emails, and other correspondence though out the day while responding accordingly. Set appointments, meetings and providing material when needed. Schedule seasonal and annual events, assisting when needed. Submit financial expenditures, proposals for approval to the finance department. Acted as a liaison between departments and outside entities. Research, correspond, book travels for company executives and associates while utilizing cost effective methods. Created weekly bulletins, flyers, print and submitted for approval while ensuring materials for informational purposes where current for members. Completed and submitted monthly meeting minutes. Submitted 990’s yearly for three of the companies 501 C3 to the IRS. Purchased supplies as needed.

Administrative Assistant & Case Worker III

Confidential, La Plata, MD

Responsibilities:

• Initial contact, screening, eligibility of clients. Schedule appointments, meetings for all departments of the company. Correspond with outside entities and provide resources in the community to clients. Assisted with a variety of programs within the company to assist clients. Ensure daily tasks within the office where handled with volunteers. Assisted with all administrative needs of the business as needed. Responsible for some collection of monthly monies and bank deposits, A/R, P/R, book keeping, Data Entry. Oversee volunteer’s for special events to ensure all tasks are completed. Provided case management to clients to ensure successful outcomes. Assisted in the management of transitional homes for around 40 - 50 clients. Assisted with IRS forms. Sought out partnership within the local government, business, and domestic communities.

Direct Care

Confidential, Hollywood, MD

Responsibilities:

• Planning, assisting with the daily needs and activities of consumers, including, transporting to employment and leisure locations. Daily recordkeeping of consumer observations using an IDP.

Resident Manager

Confidential, Capital Heights, MD

Responsibilities:

• Set financial goals of the property and make sure the property meets those goals. Maintaining the property’s assets; manage the budget. Resident relations, ensuring that residents are served well and satisfied with the community. Market the property through community outreach and by focusing on target markets. Oversee the leasing of apartments and ensure that occupancy rates are maintained. Direct property operations and supervise staff to ensure the best resident relation. Hire staff, manage performance of staff and address all employee relation issues. Manage, motivate and develop staff. Process new applications, re-certifications and provide required information in compliance with HUD. Maintain compliance policies and procedures. Responsible for rent collection, rent ledgers, bank deposits and petty cash records. Pursue delinquent rents and evictions. Provide account information to the Regional Supervisor. Supervise resident relations and enforce all community rules and regulations. Supervise the maintenance staff, repairs, PM and improvements. Supervise all landscaping, lawn care and snowplowing activities. Work with the Regional Supervisor to develop, monitor and achieve annual budget objectives.

Front Desk Supervisor, General Manager

Confidential

Responsibilities:

• Execute policy and procedures, train and orientate newly hired Guest Service Representatives, assist with coaching and developing team members to meet professional brand standards, create, retrieve, and file guest registration cards, manage the safety deposit box process, effectively resolve conflicts, ensure timely and accurate checking in and checking out of guests, respond to guest inquiries in a timely, friendly and efficient manner, ensure a high level of product and brand knowledge of the hotel, provide or obtain accurate information.
• Scope: The day-to-day management of the hotel and all team members. Focused on profitability through revenue generation, cost control, guest satisfaction and developing team members while maintaining the integrity of the brand. Accountable for budgeting and financial management, planning, organizing and directing all hotel services, including front-of the house (reception, concierge, reservations), operations, maintenance, and housekeeping. Ensuring a strategic overview and planning ahead to maximize profits. Set a strong example for staff to deliver a standard of service and presentation that exceed guest's needs and expectations.