Tier 1 Help Desk Analyst Resume Reston, VA - Hire IT People

OBJECTIVE:

Help Desk Analyst with Security+ and HDI certificates, college degree and years of accomplished customer service support experience is seeking to advance technical and professional expertise to grow in a new position.

STRENGTHS

Effective technical and analytical skills.
Dependable and hard working.
Self - starter and initiates good judgment.
Excellent verbal and written communication skills.
Strong customer service skills.
Works well in a team environment or independently.

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Tier 1 Help Desk Analyst

Proven success working in a high - volume call center in support of the Montgomery County Government.
Properly document and maintain requests in the Remedy Force ticketing system and escalate issues that cannot be resolved promptly.
Answer and respond to inbound client calls and emails in a timely and professional manner.
Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Alert management to recurring problems and patterns of problems.
Diagnose, identify, isolate, analyze and resolve problems utilizing historical database records.
Maintain up-to-date knowledge of all company service procedures and offerings to properly assist clients.
Route calls to product line specialists if needed.

Confidential, Frederick, MD

Computer Sales Associate

Demonstrated and explained to the customer the product features and benefits that supported their purchasing needs.
One of the top consistent revenue earners per hour in department.
Self-educator that stayed up to date with all technology, product information and current promotions.
Inspired customers by showing them technological possibilities.
Worked closely and seamlessly with other members of the sales team.

Confidential, Frederick, MD

Information Technology Intern

Researched and repaired computer equipment for small business clients.
Setup computers, laptops, printers, routers and other equipment as necessary.
Performed data recovery, virus removal and software installation.
Diagnosed and repaired network and server connectivity issues.
Analyzed and resolved complex problems with client computing devices, operating systems, hardware and software.
Knowledgeable in multiple operating systems, including Microsoft Windows, Android, OS X, Linux and configuration and deployment in an Active directory environment.
Maintained repair logs and tracked computer equipment inventory.
Familiar with Wireshark, various other networking tools, and vulnerability scanners.
Fluent in multiple programming languages with a focus on Java.

Confidential Jessup, MD

Security Installation Technician

Installed electronic security systems, home theater setup, tested and troubleshot IT networks (Wi-Fi and Ethernet based).
Cleared National Criminal Background check and drug test.
Installed low voltage structured cabling.
Maintained accurate records of work performed.
Knowledgeable in Alarm Panel Programming and Equipment, port forwarding, high definition cameras and data networking.

Confidential, Towson, MD

Salesperson/Cashier

Greeted and assisted customers enthusiastically without pressuring or becoming overbearing.
Helped customers make an informed decision based on their needs with the best product knowledge.
Ensured inventory and merchandising were maintained.
Accurately input all sales orders on the cash register.

Confidential, Frederick, MD

Cashier

Interacted with customers: received orders, processed payments, responded appropriately to customer issues.
Prepared products as ordered by customers.
Maintained a clean and safe work environment.
Operated cash register.

We provide IT Staff Augmentation Services!

Tier 1 Help Desk Analyst Resume

Reston, VA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship