OBJECTIVE

I am offering advanced skills and record of consistent, high - quality performance in systems installations, configuration, upgrade, migration, and resolution activities.

PROFESSIONAL EXPERIENCE

Confidential, Poughkeepsie, NY

Desktop Support

• Fix or repair toll gates lane controllers Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
• VPN/network connectivity Plans, manages, integrates, coordinates, and evaluates information technology programs to include accountability, acquisition, inventory management, maintenance, replacement, transportation, and disposition of IT assets ckages and hardware

Confidential, Englewood, CO

Desktop Support

• Handled both trouble calls and emails
• Installs, configures, and maintains the operating systems environment
• Troubleshoot MS Office applications, VPN/network connectivity, Windows XP and 7 operating systems
• Provided technical software, hardware, and network problem resolution
• Installs, configures, and maintains the operating systems environment
• Plans installation/maintenance of operating system software used
• Monitor Service Desk queue and resolves support tickets as assigned
• Performs basic troubleshooting to determine cause of problem
• Replaces or reconfigures existing computers or other equipment as needed. This includes but is not limited to PC replacements, memory upgrades, hard drive installations, and replacement of printer parts
• Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
• Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

Confidential, Linthicum, MD

Desktop Support

• Windows 7 migration
• Keep track of inventory
• Active Directory migration
• Handled both trouble calls and emails
• Installs, configures, and maintains the operating systems environment
• Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.

Confidential, College Park, MD

Desktop Support Specialist

• Desktop Support
• Handled both trouble calls and emails
• Troubleshoot MS Office applications, VPN/network connectivity, Windows XP and 7 operating systems
• Provided technical software, hardware, and network problem resolution
• Updating Remedy tickets, working in an environment with SLAs and providing remote technical troubleshooting
• Support end user technologies
• Installs, configures, and maintains the operating systems environment
• Plans installation/maintenance of operating system software used
• Determines and follows SIO guidelines and directives in order to properly configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment
• Plans and coordinates the installation, upgrade, and maintenance of the operating system environment, including systems management products, third-party systems software, security package utilities, communications, scheduling systems, applications software packages
• Managing and implementing moves, adds and changes to staff workstations; troubleshooting hardware and software problems for staff PCs (desktops and laptops), peripherals, printers, and scanners; testing and deploying non-standard software and hardware
• Installs, configures, troubleshoots, and maintains hardware and software to ensure the availability and functionality of the systems
• Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.

Confidential, Columbia, MD

Network Administrator

• Configured and provided users IT support for Windows XP Pro, Vista, 2003, Coral office, Microsoft Access, Outlook, Excel, Adobe Acrobat, RealPlayer
• Configured and provided customer support for Blackberry Enterprise Server
• Overseen the Active Directory Software
• Provided IT support for Engineering activates and events during conferences, sales meetings, training, and tele conferences
• Configured, re-imaged and backup software on laptops and desktops
• Maintained and provided customer support for audio video equipment, telephone system and security systems
• Planned and implemented network security measures to protect data, software, and hardware
• Managed inventory of asset
• Installs, configures, and maintains the operating systems environment; including systems servers and operating systems software on which applications run.
• Evaluates, selects, and coordinates the acquisition of appropriate systems software pa
• Plans, manages, integrates, coordinates, and evaluates information technology programs to include accountability, acquisition, inventory management, maintenance, replacement, transportation, and disposition of IT assets ckages and hardware

Confidential, Lanham, MD

IT Helpdesk Systems Support

• Installed, configured, and maintained the organization’s network
• Designed and built networks and maintained external and internal web presence for the organization.
• Administered the company’s network infrastructure and performed system backups on its internal and external web and network servers
• Assisted the director of IT in designing the company’s future network strategies
• Provided assistance to field representatives on software and system inquiries
• Created relationships with future prospective clients in insuring proper computer management
• Managed computer access accounts daily and insures that adequate security measures are enforced within network