Senior Analyst/ Deskside Support Resume

SUMMARY:

Multi skilled, self - motivated individual with experience in technology and customer service in an enterprise setting.
Experience imaging and migrating windows computers. Experience using Active Directory and the RSA console.
Experience interchanging laptop, phone and PC parts (Break/Fix). Experience troubleshooting user network issues.
Very detailed oriented. Proficient in servicing apple and android mobile and media devices.
Experience with Windows XP, 7, 8, and 10. Great candidate that loves what he does. A real Passion.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Analyst/ Deskside Support

Responsibilities:

Encrypted laptops with BitLocker and assisted users with BitLocker Key recoveries
Assisted customers daily with PIV Card log in issues
Assisted customers daily with Citrix issues and pin resets
Experience troubleshooting Office 2010 and 2013 applications including Outlook
Performed Password resets and group management in active Directory
Provided desk side support to users with issues related to printers (local and network), email, hardware, software and network
Entered and resolved tickets using Service-Now
Performed Software Installations and patches for users (Adobe, Spark,Project, Visio, Etc)
Mobile synchronization to Outlook using MobileIron and Touchdown for Confidential employees
Set up conference rooms (mic, monitors, and computers) for Government presentations
Assisted customers with VPN issues and setups (Network connect and Pulse Secure)
Experience troubleshooting and Fixing VOIP phones
Helped customers map lost network drives

Confidential

Migration Technician

Responsibilities:

Helped image and deploy 800+ computers/tablets to FAS Confidential users
Provided desk-side support to users using Windows 7 and 8.1
Connected and Troubleshot network printers and scanners
Interchanged user profiles, docking stations, and peripherals to complete deployment

Confidential

Asset Manager/ Technician I

Responsibilities:

Responsible for gaining Asset information for 2000 users in various Confidential buildings
Scanned and tagged all equipment with barcode reader and printer
Deskside support for hardware and Iphone set ups/issues

Confidential

Field Technician

Responsibilities:

On call Technician For various Confidential projects
Participated in workstation Migrations/Refreshes
Provided on call service and user machine check-ups after workstation migrations
Upgraded and installed POS machines for various stores
Troubleshooting as needed on Windows 7
Organized equipment rooms after workstation refreshes