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Help Desk Technician Resume

3.00/5 (Submit Your Rating)

Washington, DC

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PROFESSIONAL SUMMARY:

  • Skillful collaborator
  • Adapted to difficult technical scenarios
  • Able to learn on a quick pace and to practice what I need to learn on an immediate note.
  • Always willing to learn and further knowledge on own time

SKILL:

  • Intermediate skills with computers
  • Works best in a team environment
  • Quick at learning new things
  • Works well with customers to solve issues and problems
  • Always inspired to learn more about my work

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Help Desk Technician

Responsibilities:

  • Experience with working in difficult situations
  • Ability to research and resolve difficult problems
  • Experience with Microsoft Exchange Online (Office 365) environment
  • Experience with Active Directory Users and Computers
  • Experience with imaging computers though SCCM/PXE Boot
  • Reach out to users with ongoing issues to assist and resolve any issues
  • Troubleshoot VPN issues with Citrix and AT&T Global Network Client
  • Experience with Windows Server 2010/2012
  • Work internally with laptops to replace HDD/SSD and RAM components as necessary
  • Assembled computers with Bitlocker encryption
  • Troubleshot issues with Microsoft Office 2010/2016
  • BIOS troubleshooting for both Legacy and UEFI

Confidential, Roanoke, VA

Press Operator

Responsibilities:

  • Troubleshoot wide arrange of issues on machines.

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