Technical Support Resume Auburn Hills MI - Hire IT People

SUMMARY:

Effectively, Professionally, and Respectfully Represent other information Technology Staff Members, Teams, and their Services to the Client Community • Easily adaptable and a strong desire to learn
Troubleshooting Work Orders
Inventory Control Assess Technical Issues
Staff/Faculty/Student Support Employee Training
Office 365 Administration
First Level Hardware/Software Support Management of Student Workers
Purchase Laptops/Desktops/Hardware/Software

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills MI

Technical Support

Responsibilities:

Provide onsite face - to-face support for all PC’s, hardware and software related issues.
Provide support for and troubleshoot all mobile devices including iPhones, iPad, Android devices and MiFi devices.
Deploy computer equipment and mobile devices to users.
Install or assist with standard company software.
Provide remote assistance for end users worldwide.
Advance root cause analysis and develop checklist for PC’s, mobile devices, and other technologies.

Confidential, Flint MI

IT Support Specialist

Responsibilities:

Effectively, professionally, and respectfully represent other Information Technology staff members, teams, and their services to the client community
Provide support for all Information Technology products and services. Including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality.
Determine the most effective manner to resolve customer's technical issue.
Troubleshooting to resolve technical issues
Resolves Level 1 work orders. Elevate complex and/or high priority problems to the appropriate support person(s) for resolution
Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up

Confidential, Flint MI

IT Coordinator

Responsibilities:

Member of the Applications Group responsible for overall equipment order and inventory, e-mail, various contracts and purchasing.
Ordering and maintaining inventory of all computer equipment
E-mail administration for faculty, staff, students, and alumni
Contract review for pricing and education discounts
Support end Google Apps users
Maintain inventory and security software of machines
Digital Signage
Maintaining Budget Information using Banner software

Confidential, Auburn Hills MI

Computer Operator

Responsibilities: