Fiber Customer Support Analyst Resume

OBJECTIVE:

To work in an environment that allows me to use my special skill set in the cyber industry.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Fiber Customer Support Analyst

Responsibilities:

Inbound call center, personally use ticketing system to keep track of over 160+ customer issues and resolutions a week, router and PC configuration, using testing systems to analyze and diagnose network trouble issues, write service orders for customer’s troubles, managing email accounts, resolve LAN/WAN problems, Experience with McAfee support, ticket auditing and assigning troubles to a particular team or department

Confidential

Service Clerk

Responsibilities:

Provided courteous and efficient service to customers. Maintained and organized store inventory. Cash register operations and merchandising task.