TECHNICAL SKILLS:

• Windows 98/NT/XP/2003
• Microsoft Exchange 5.5/2000
• Remedy
• ITIL
• MS Active Directory
• Microsoft Server NT/2003/2007
• OutLook
• Word and Excel
• Administrative Tools: Corel Office Suite
• Microsoft Access
• Amalga
• Centricity Business
• MS Publisher
• Web Browsers
• PeopleSoft
• Lotus Millennium
• Novell version 5
• Crystal Reports 6.0
• Banyan Vines
• PC Anywhere
• ProComm Plus
• Magic
• IDX
• VNC
• McAfee Remote Desktop
• Support Client
• Norton Symantec application
• Active Directory
• AutoCAD
• Centricity Electronic Medical Records (EMR)
• FOIA Xpress eCMS
• FPDS and other custom designed software applications
• IDX Centricity Live

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service/Patient Scheduling Associate

Responsibilities:

• Obtain patient insurance demographics and financial information for pre - admission.
• Analyze and abstract pertinent information from the medical record (i.e.: pathology reports, diagnostic radiology reports and other pertinent information relating to the diagnosis of cancer), into a computerized cancer registry software system.
• Collect co-payment due at time of appointment as well as payments for unpaid balances. Update patient demographics in SMS/IDX. Determine medical insurance coverage; identify patients with delinquent accounts; register patients. Demonstrate ability in verifying insurance with Medicare, Medicaid and commercial payers. Obtain pre-authorizations and/or referrals from insurance carriers
• Receive and process request for patient bed assignments; Maintain the use of SMS/IDX, Care-medic HDX and on-line managed care programs; Assess, process and refer patients for financial assistance and coordinate pre-treatment financial obligations. Work with physicians and nursing staff to accommodate patient. Three (3) years or more experience in patient access, billing, cash collections, insurance and/or pre-certifications, or directly related experience in a medical center environment; utilize a high level of competence in customer relation and in a professional environment. Review of payment requests for authorization to pay, coding, completeness, calculation accuracy and agreement to supporting and authorizing documents. Strong data entry, organizational and interpersonal skills. Maintain patient confidentiality; know and adhere to all HIPPA regulations
• High integrity, team player with patient service focus and flexibility with the ability to multi-task effectively.

Confidential

Executive Assistant

Responsibilities:

• Ensures that correspondence adheres to Agency policies, undergoes appropriate clearance/approval processes, and is written appropriately for the intended audience.
• Utilizes the Agency Correspondence Tracking System to track the status of correspondence-related actions and manages due dates. Perform and accomplish special projects as assigned by the Director.
• Provides training and/or information on the use of the Agency Correspondence Tracking System and the Executive Secretariat website.
• Assist budget, financial Management to maintain tracking of PIH applications to ensure timely delivery of services. Provided administrative support to a Senior Level executive and the Deputy Assistant Secretary.
• Prepares various correspondence, reports using spreadsheets, charts, and database management system data.
• Process travel orders and claims, timekeeping, training requests. Procurement of supplies and services using procedures outlined in the Federal Acquisition Regulations, Public Laws and Agency policy.
• Follow up with (FOIAs’) Freedom of Information Act inquiries and finalize Congressional letters.
• Communicate and ensure Departmental standards and the format is applied to all correspondence, presentations and reports.
• Prepare Congressional Notification of funding or grant awards. Prepare response correspondence, including inquiries from Congress, PHA’s, local governments, national associations, resident organizations or individuals.
• Provide guidance and technical assistance to assure that the Office is administering assigned Public housing and Section 8 programs in an effective and timely manner which is responsive to the needs of HUD’s customers.

Confidential

Executive Assistant

Responsibilities:

• Provided Executive-Level Administrative Support to the President/CEO, Chief Operations Officer (COO) and the Chief Financial Officer (CFO) of the Confidential .
• Collaborated with departmental managers on a quarterly posting for master reports.
• Executed the details of special events, corporate agendas and itineraries. Facilitated excellent communication skills, problem resolution abilities, and a high-level of confidentiality.
• Managed the supervisor’s calendar and provided travel arrangements for the President/CEO, coordinates travel arrangements, and plans and coordinates appointments, ceremonies, meetings and conferences. Ensuring all official protocol obligations are met.
• Assisted the Acquisition Team in coordinating activities, performed contract reviews and provided guidance regarding complex contracts administered by other Contract Specialist. Developed, prepared and presented terms and conditions in bids or proposals related to the award of the contract.
• Performed various tasks such as processing travel orders and claims, timekeeping, training requests. Arranged conference calls, meetings and external appointments, as requested by the CEO, his Executive Leadership team and other staff.

Confidential

Customer Service / Administrative Assistant

Responsibilities:

• Obtain patient insurance demographics and financial information for pre-admission.
• Analyze and abstract pertinent information from the medical record (i.e.: pathology reports, diagnostic radiology reports and other pertinent information relating to the diagnosis of cancer), into a computerized cancer registry software system.
• Collect co-payment due at time of appointment as well as payments for unpaid balances. Update patient demographics in SMS/IDX. Determine medical insurance coverage; identify patients with delinquent accounts; register patients. Worked in 7 Departments within Internal Medicine. Ordered supplies, equipment/surgical supplies, services procured including, but are not limited to: medical or facility equipment, nursing home services and readjustment counseling services.
• Receive and process request for patient bed assignments; Act as a gatekeeper for access to the Department of Medicine providers and services; Maintain the use of SMS/IDX, Care-medic HDX and on-line managed care programs; Assess, process and refer patients for financial assistance and coordinate pre-treatment financial obligations. Three (3) years in patient access, billing, cash collections, insurance and/or pre-certifications, or directly related experience in a medical center environment; utilize a high level of competence in customer relation and in a professional environment. Review of payment requests for authorization to pay, coding, completeness, calculation accuracy and agreement to supporting and authorizing documents.

Confidential

Executive Assistant/Help Desk

Responsibilities:

• I maintained the network daily for over 1, 500 end users for the Department of State, Foreign Service Institute using Microsoft Active Directory. Gathered and entered all necessary information to maintain the agency help desk ticket tracking system. Provide initial triage and problem determination to determine the severity of the user's incident.
• Performed developmental assignments under the close guidance of a higher level specialist providing exposure to a wide variety of management/administrative methods, techniques, and practices in such areas as budget, personnel space and property.
• Provided basic instructions for new users and refresher instruction for existing users. Load software onto desktop computers and set up hardware and software for new users. Installed vendor provided software (from the LAN and media). Escalate unresolved incidents to the Tier 2 or Tier 3 level for further troubleshooting
• Provided basic troubleshooting on computer hardware and software and networking issues; Configured Windows 2000 workstations in a domain. Created and configured user accounts for the domains, Exchange, SQL Server, and other systems in accordance with defined procedures. Performed account maintenance activities, such as account updates, password resets and identification and disabling dormant accounts. Supported the Remedy Action Request System.
• Provide basic troubleshooting skills on Windows operating systems, local/network printer setup, and password resets for various systems.

Administrative Assist/ Network ant Support Specialist

Responsibilities:

• Worked as a contractor for the General Accounting Office (GAO) Army Corp of Engineers to provide network support. Supporting over 3,000 employees with basic IT support of their desktop PCs to include basic operating system support (Windows XP/7), Microsoft Office 2007, local/network printer setup, password resets for PeopleSoft, Maximo, Active Directory, and VPN accounts.
• Operated and maintained Dell, Panasonic and Compaq utilizing both the laptop and desktop computer systems. Provide remote troubleshooting using pcANYWHERE32. Responds to routine telephone requests that have standard answers; refers other inquiries to appropriate staff. Set-up and configured desktops for use on the LAN.
• Offered Help Desk support via electronic mail, remote access and on-site or per phone message. Assist with moves of equipment within offices and between offices as required. Configure desktops and laptops for remote Escalate unresolved incidents to the Tier 2 or Tier 3 level for further troubleshooting access. Answered and direct calls to the proper senior technicians. Configure Microsoft Outlook profiles for use with exchange.

Confidential

Administrative /Telecommunications Specialist

Responsibilities:

• Designed and constructed Nortel phone systems using Meridian voice mailboxes. Provided. Coordinated budget / financial information into a complete budget request and completed financial reports;
• Ability to fully utilize electronic systems for contract writing contract management, contract reporting, financial management in accordance with Agency policies.
• Provided remote troubleshooting with pc-ANYWHERE-utilizing client 32. Installed patches to systems software and commercial off the shelf software packages. Voice service and available phone features Exhibit outstanding customer interaction/customer management skills and call control.
• Trained new and existing customers how to utilize (VoIP) Voice over IP and telephony while at the desktop. Provided Outlook integration with click-to-call, unified messaging, and real-time presence; multimedia conferencing, desktop video, and Web collaboration, as well as advanced PBX functionality which were delivered via a national, private, managed IP network. Served as a subject-matter-expert within the Customer Support organization on all of our product offerings (VoIP, Data, TDM, etc.) with the ability to troubleshoot and determine root causes of problems while the customer is on the phone.