Helpdesk Technician Tier 1 Resume Newport News, VA - Hire IT People

SUMMARY:

Twenty years working in Information Technology for various corporations.
Inactive Top Secret security clearance

TECHNICAL SKILLS:

Hardware Experienced and knowledgeable in all forms of hardware necessary to build, servicemaintain and operate desktops. Also very experienced with major computer peripherals such as scanners, fax/modems, network cards, and printers.
Software MS - Office Suites 97, 2000, XP, 2003, 2007, 2010 Exchange 5.0/5.5
Outlook 95/97/2000/2003/2007/2010, MS-Works, MS-Internet Explorer 6/7/8
Norton Utilities, Norton Antivirus, McAfee Antivirus and VERITAS Backup Exec 10d. Symantec Ghosting software, Active Directory, Lotus Notes
Operating MS-DOS, MS Windows 95, NT 4.0, 98, 2000, ME, XP, Server 2003, VISTA, Windows Server 2008, Windows 7, Sun Solaris 7/8/9/10, HP UNIX 8/9/10, Red Hat Linux 6/7/8

PROFESSIONAL EXPERIENCE:

Helpdesk Technician Tier 1

Confidential, Newport News, VA

Responsibilities:

Daily trouble calls relating to MS Office 2007, Autocad
Daily trouble calls relating to Windows and User remote access
Using HP Service Manager to track daily trouble calls and follow up calls with end users

Cashier/Stockperson

Confidential, Yorktown VA

Responsibilities:

Hired to run Cash register when customers purchase items.
Hired to stock beer and groceries

Helpdesk Technician Tier 1

Confidential, Chesapeake, VA

Responsibilities:

Daily trouble calls relating to Pharmaceutical Reps specific software Frxsign, Frxpense and Frxsel
Daily trouble calls relating to Windows and VPN password resets
Using Remedy to track daily trouble calls and follow up calls with end users

Helpdesk Technician

Confidential, Orlando FL

Responsibilities:

Installing new hardware and software for Florida Hospital Labor and Delivery Area
Daily trouble calls relating to software and hardware
Used Ghosting software for new PC s

Remote Desktop Helpdesk, Tier 3

Confidential, Norfolk VA

Responsibilities:

Remote Desktop Technician under the Navy and Marine Corps Intranet (NMCI) Contract on Navy and Marine Corp trouble calls
Using Remote Desktop and Microsoft s NetMeeting tools

Provisioning Technician

Confidential, Richmond VA

Responsibilities:

Contracted for creating 50,000 new Windows and UNIX user accounts through Active Directory and giving new users access to system resources

Communications Technician 1

Confidential, Richmond VA

Responsibilities:

Install digital Cable, home high speed Internet and digital phone service
Daily trouble calls related to digital cable, home Internet and digital phone service

System/Program Analyst

Confidential, Norfolk, VA

Responsibilities:

Hired to finish the program analysis of a tool control issue program
Hired as a point of contact between the users and NMCI Network
Tracked all trouble calls put in by users to the NMCI Network
Provided training to more than 100 employees on Microsoft office programs and Microsoft Outlook
Performed daily and weekly backups of commands data

Network Administrator

Confidential, Petersburg, VA

Responsibilities:

System Administrator for Solaris 9.0; Loaded all security patches and updates for Solaris systems
Worked on daily issued trouble calls relating to network connectivity, password resets, and system access
Worked with VERITAS Backup Exec to implement new backup procedures
Worked on setting up Cisco routers and also running network cables and fixing network jacks in dorm rooms
Worked with active directory as an administrator

PC Technician

Confidential, Richmond, VA

Responsibilities:

Install 4000 New IBM ThinkPad computers at Circuit City Corporate Headquarters
Made sure the new computers could connect to the domain and that users had access to all available programs and network recourses

System Analyst

Confidential, Richmond VA

Responsibilities:

PC Repair technician
Assistant System administrator
Maintained system and outlook user accounts, software updates
Install of new computers throughout the command
Routine maintenance of Kyceria printers and copiers

PC Technician

Confidential, Charleston SC

Responsibilities:

Upgraded all computer systems at Defense Financial Systems to Windows XP
Packing up the old machines to put given to local schools

Confidential

Information Systems Technician

Responsibilities:

Responsible for monitoring, activating, and troubleshooting voice and data circuits
Provided training for 25 coworkers for Naval advancement tests
Instructor for Information Systems Administrator (ISA) Course to over 600 students
Helped develop over 1,000 pages of new curriculum for the ISA course
Help Desk Technician
Assistant Exchange 5.5 Administrator with 3,000 users
System Administrator for SNAPIII with 1,000 users
System Administrator for Windows NT 4.0 with 5,000 users
Assistant Exchange 5.0 Administrator with 5,0000 users
Supervised 13 help desk technicians
Trained three replacement System Administrators
System Administrator for Novell 3.12 with 500 users
ADP equipment coordinator in charge of $200,000 worth of equipment
Computer Repair Technician
System Administrator for DEC VAXcluster with 500 users

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Helpdesk Technician Tier 1 Resume

Newport News, VA

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