Desktop Administrator Resume Silver Spring, MD - Hire IT People

OBJECTIVE:

To continue my career as a Computer Technician in a challenging and rewarding environment that will allow me to demonstrate and my knowledge and skills with computer hardware and software, PC repair, network/ server management and computer imaging and deployment.

SUMMARY:

Installation and management of system software and system applications; Windows XP/ Vista/ and Windows Server 2000/ 2003/ 2008 R2, Microsoft Office Suite, Visio, and Project.
Symantec Ghost imaging/ image backup and management.
Windows Imaging and Deployment, Windows Automated Installation Kit WAIK, Windows System Image Manager
Windows Server preparation; Domain Controllers, Active Directory install, DHCP, DC Promo
Proficient troubleshooting skills of, software malfunction, network media, Voice and Data communication VOIP system management
Proficient use of Active Directory: account creation and network permissions.
Microsoft Exchange 2007 management console: mailbox creation and management
Managing Numara Track - It (now BMCsoftware) ticketing system and asset inventory
Strong Customer service skills, and hands on experience with system monitoring software

PROFESSIONAL EXPERIENCE:

Desktop Administrator

Confidential, Silver Spring, MD

Responsibilities:

At Confidential my duties are to manage the Track-It system so as to use the most of its resources to fulfill the department needs, and manage the Helpdesk queue. Maintain the Weekly and Monthly backups for data recovery, SCE updates, SMNP devices, and assist with monthly server updates. Manage and support VOIP system through Cisco Call Manager. Configure and manage URL filtering, along with managing spam filtering. Creating and maintaining Windows OS images for deployment using WIAK and Windows System Image manager to created unattended files for Lite- Touch deployment.

System Administrator

Confidential, Rockville, MD

Responsibilities:

I worked as a contractor for AETA with Confidential my duties were to create, delete, troubleshoot and edit client account information, and permissions.

Computer Hardware Technician/ IT Helpdesk

Confidential, Rockville, MD

Responsibilities:

At Paradigm Solutions my duties were to maintain hardware support to all Small Business Administration clients. I also setup new clients with active directory and new PCs. I managed the backup and restore of retired PCs and failed hard drives. In addition, I maintained and repaired all IT equipment for Small Business Administration.

Computer/Communications Technician

Confidential, Largo, MD

Responsibilities:

As a technician at Confidential my duties were: Setup and maintenance of Local Area Network, Technical helpdesk for Confidential Clients, and Outlet services; monitoring and maintenance of PBX, and computer room, installing and troubleshooting of communication equipment.

Lab Assistant

Confidential, Beltsville MD

Responsibilities:

I assisted with the 2nd term evening class; I also ran CAT5 cable when upgrading new classrooms.

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Desktop Administrator Resume

Silver Spring, MD

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