OBJECTIVE:

To implement my innovative ideas, progressive experience, skills and creativity to contend for and flourish in your organization. Expertise in Certification and Accreditation support as well as Help Desk, are some of the illustrious features of my work experience.

SUMMARY:

• Ability to understand system engineering solutions to ensure they provide availability, integrity, authentication, confidentiality, and non - repudiation services
• Experience and knowledge in developing DIACAP documentation
• Experience performing Certification & Accreditation using DIACAP
• Thorough knowledge of DoD 8500 Series IA Controls
• Skilled in providing helpdesk and desktop support
• 8570 IAT Level II Certified: Security+
• Knowledge of DOD security policies and procedures.
• Strong communication skills (verbal and written)
• Ability to work in a team setting
• Superior customer service skills
• Proven ability to perform content management of websites

PROFESSIONAL EXPERIENCE:

Confidential, Falls Church, VA

Cybersecurity Analyst

Responsibilities:

• Responsible for developing DIACAP documentation.
• Provide Certification and Accreditation subject matter expertise to the government and the government’s customers aligned with DIACAP
• Review and assess COTS, GOTS and other systems/solutions and provide recommendations for their inclusion into the DOD enterprise.
• Utilize the DIACAP standards in the preparation of C&A documentation packages.
• Ensure all systems and applications are secure and fully compliant prior to gaining the Authority to Operation (ATO).
• Develop SOPs and system owner questionnaires to collect data for the C&A of systems inside and outside of the agency.
• Conduct information gathering activities consisting of key personnel interviews and review of customer provided security documentation to determine what security controls have been implemented on information systems.
• Manage multiple tasks which may include requirement and interface development, test development, and certification planning
• Provide information assurance support and IAO subject matter expertise to DoD Cybersecurity clients in directives outside of the agency.
• Provide assistance with CYBERCOM Task Orders
• Identify areas of system weakness and ensure that any necessary POAMs are created and executed.
• Ensure systems are scanned and patched monthly.
• Keep C&A packages updated with current information.
• Provide a recommended certification determination based on the validation activities.
• Maintain situational awareness of IA posture (including PO&AM updates), conduct reviews, at least annually, and initiate recertification if required.
• Conduct annual reviews for all Connection Approval Packages (CAPs)
• Verify that security safeguards have been implemented correctly through physical checks.

Confidential, Ft. Belvoir, VA

IT Help Desk Representative/ Asset Administrator

Responsibilities:

• Responsible for receiving and deploying inventory of IT assets.
• Managed and tracked all hardware serial numbers or identification tags into the configuration management database and ensured information is up-to-date, accurate, and auditable.
• Resolved accuracy issues of the inventory database.
• Accountable for the coordination and the transfer of assets between business units.
• Performed periodic inventories of all IT assets and record all findings.
• Responded to requests from end users, managers, and team members for specific IT Asset Management data.
• Manually migrated desktops and laptops from Windows XP to Windows 7.
• Participated in migration quality assurance.

Confidential, Chantilly, VA

IT Help Desk Representative/ Software Asset Administrator

Responsibilities:

• Installed, configured and maintained personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems
• Added, upgraded, and configured disk drives, printers and related equipment.
• Performed and/or oversaw software and application installation and upgrades.
• Planned and implemented network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
• Developed and conducted various training and instruction for system users on operating systems and other applications.
• Assisted users in maximizing use of networks and computing systems.
• Communicated technical information to nontechnical personnel.
• Install hardware and software.
• Identified and resolved computer system malfunctions and operations problems.
• Organized resources and establish priorities.

Confidential, Fairfax, VA

Installer

Responsibilities:

• Unpacked and setup new Dell desktop computers and monitors.
• Installed memory and DVI cards in legacy computers.
• Installed switch boxes and cables.
• Provided Tier 1 and Tier 2 support to employees during the installation.
• Packed up old computers.

Confidential, Falls Church, VA

Information Assurance Security Analyst

Responsibilities:

• Provided Information Assurance (DIACAP) application development support.
• Handled IA Support Desk, C&A documentation, and policy analysis support.
• Responsible for the development and maintenance of IA training materials.
• Supported IA Teams with the certification and accreditation (C&A) of DoD systems.
• Performed research for IA Team queries regarding scanning tools, STIGs, DoD 8500 series IA Controls.
• Assisted IA Teams with in-house C&A tool (Trend Analysis Database TAD).
• Maintained Certification and Accreditation (C&A) documents to include the Security Plan, Security Test & Evaluation (ST&E), and Plan of Action and Milestones (POA&M).
• Assisted Team Lead, Engineers, and Security Analysts in preparation of documentation/deliverables and conduct of C&A efforts.
• Reviewed work products for quality control and adherence to DIACAP and other Information Assurance Standards.
• Interfaced with external customers to provide IA subject matter expertise throughout the system development lifecycle.
• Evaluated and assessed compliance with established IA policies and regulations.
• Performed research for C&A documentation utilizing the DoDI 8510.01 "DoD Information Assurance Certification and Accreditation Process (DIACAP).
• Published IA Support Desk Desk SOP.

Confidential, Falls Church, VA

Jr. Web Developer

Responsibilities:

• Updated content on Information Assurance Support Environment (IASE) website.
• Handled website administration functions on the IASE.
• Published new material to IASE website.
• Conducted content management of website.
• Provided technical guidance, training, and assistance to content contributors.
• Assisted DoD content contributors in assuring published content is in compliance with DoD and Federal policy.
• Provided first level of customer contact for the IASE Information Desk.
• Provided a full range of IA and INFOSEC support via the DISA operating environments.
• Supported customers with the certification and accreditation (C&A) of their systems.
• Communicated via electronic mail, web interface and telephone with customers in order to troubleshoot and isolate user problems to fully document a trouble ticket and open trouble tickets.
• Conducted telephonic troubleshooting steps to collect pertinent information designed to pinpoint problems and accurately route a ticket to an appropriate agency for resolution.
• Performed research for customer queries.
• Identified resources required for each task.
• Used Remedy ticketing system to accurately log customer service requests, update tickets and manage tickets through their life cycle.
• Kept up to date on all areas of support utilizing IA Training Media.

Confidential, Falls Church, VA

Functional Analyst/IA Support Desk Technician

Responsibilities:

• Supported customers with the certification and accreditation (C&A) of their systems
• Analyzed customer requests for support via e-mail, telephone or web.
• Performed research for customer queries.
• Identified resources required for each task.
• Provided first level of customer contact.
• Entered all support request tickets in Remedy’s Action Request System.
• Escalated requests not answered to Tier II Support.
• Provided status of queries to end-users.
• Closed all calls with end users.
• Populated Knowledge Base for FAQ’s.
• Provided periodic IA Awareness briefings.
• Kept up to date on all areas of support utilizing IA Training Media.
• Assisted with development of Support Desk SOP’s and training.

Confidential, McLean, VA

Help Desk/Business Analyst

Responsibilities:

• Analyzed user-training needs to determine functional and cross-functional requirements.
• Performed functional allocation to identify required tasks and their inter-relationships.
• Identified resources required for each task.
• Provided daily supervision and direction to support staff.
• Defined/Demonstrated work flows and processes.
• Provided career counseling for support staff.
• Developed/Delivered training aids for support personnel.

Confidential, Herndon, VA

Help Desk Engineer

Responsibilities:

• Developed/Maintained all Help Desk Policy/Procedures documentation.
• Troubleshot/Diagnosed remote-access connectivity issues.
• Responsible for providing daily technical support to network users in various locations.
• Installation/upgrade/maintenance/delivery of software/hardware on desktop/laptop computers.
• Provided over the shoulder training to network users.
• Maintained purchase requisition documents.
• Provided solutions to users with Lotus Notes problems.
• Performed computer repairs and upgrades including devices such as: hard drives, memory, CD-ROM’s, Sound, Video, Network, and I/O cards. Scanner, and Printer installation/configuration/light repair.
• Maintained daily backup of Notes and File server.

Confidential, Springfield, VA

Universal Agent

Responsibilities:

• Troubleshot Internet connectivity issues for MAC/PC dial-up/cable modem customers.
• Provided telephone support to Internet customers.

Confidential, McLean, VA

Technical Support Specialist

Responsibilities:

• Responsible for providing daily technical support to network users.
• Installation/upgrade/maintenance/delivery of software/hardware on desktop/laptop computers.
• Analyzed daily network user complaints concerning LAN access, remote dial-in, email, hardware and software issues.
• Conducted Y2K software/hardware audits.
• Responsible for purchase requisitions using SAP software.
• Installation/Configuration/Maintenance/Upgrade of the following software: Lotus Notes, Microsoft Outlook 97, MS Office Professional 97, WinZip, Netscape Communicator/Navigator, Acrobat Reader, Norton Anti-Virus, MS Windows on desktop/laptop computers.
• Administered accounts on Novell 4.11
• Authored the following documentation: Office 95 migration to Office 97, Policies and Procedures of the Help Desk, Laptop/Desktop Configuration Guidelines, and Customer Delivery/Satisfaction Checklist.
• Created/implemented/maintained MS Access database for inventory/workorder tracking.
• Performed computer repairs and upgrades including devices such as: hard drives, CD-ROM’s, Sound, Video, Network, and I/O cards. Scanner, and Printer installation.