Technical Support Specialist Resume

SUMMARY:

Very technical IT Support Specialist, with 22 years of career experience. Proven ability to manage and assist with the day to day running of an IT department, from small to large corporations. Excellent interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware, and network environment. Outstanding mentoring skills and presales analysis and support for sales projects.

HIGHLIGHTS OF TECHNICAL SKILLS:

Project Management LAN - WAN Design and implementation
Windows Servers 2008-12 AD, PDC, DHCP, DNS, NAT, VLANS
Users/Groups/Shared System Backups
TCP/IP Networking MS Windows 7/8/10 Setup configuration
Structure cabling knowledge Hardware Troubleshoot
MS Exchange Networking, Cisco Routers-Switches
Confidential Flex System Family HP ProLiant Family Servers G6-G8
Keri Access Control System Anti-Virus installation and Removal
Visio Packet Tracer

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Specialist

Responsibilities:

Work directly with end users to provide technical assistance and help resolve computer/telephone/network/printer/application problems
Hardware maintenance and troubleshooting, software licenses (Dell Kace)
Maintain an excellent service level though ServiceNow ticket Platform
Monitoring and troubleshoot network performance
Responsible for troubleshooting problems with phone systems and escalating to second lever support, or ISP. Provide after-hours support, as necessary.
Participate in Team Meetings as required. Provide technical leadership

Confidential

Client Technical Specialist

Responsibilities:

Responsible for developing a server infrastructure project that meet with client’s needs.
Base on Confidential Blade Center, Flex System and Confidential X86 Platforms Technology
The main focus of the job was to convert the client requirements into the architecture and design to solve the client business challenges and deliver value
Applying my broad technical skills, industry knowledge and business acumen expertise.
Create and maintain strong, trusted client relationships Confidential all levels within the client business.

Confidential

Technical Sales Support

Responsibilities:

Telecommunication project design and implementation presses
Meet with clients to design the best voice and/or data scenario to provide LAN/WAN connectivity for the company.
Doing the best network design to satisfy their needs. Base on a very good analysis I was able to better size the equipment and bandwidth for the WAN connection for the project (VPN- MPLS, E1, etc)

Confidential

Project Manager

Responsibilities:

Contributed critical role as a technical lead to open 2 new facilities
Analyzing and developing technical procedures for specific customer projects in order to comply their needs and expectations.
In charge of periodic meetings with the IT departments of both the client and Confidential to prepare the onsite infrastructure and connectivity.
Determine the frequency and content of status reports from the project team to ensure project success

Confidential

Server Administration Specialist

Responsibilities:

Supervise daily technical tasks and servers up time, IT projects
Server Maintenance, Active directory deployment, Uses/groups/shared/policy
Server’s backup and E-mail administrator
Management of the Local and Wide Area Network infrastructure to support internal business operations and revenue generating systems.
Maintained a 24/7 time-critical network architecture

Confidential

Technical Support Specialist

Responsibilities:

Responsible for maintaining an installed base of 1400 network computers
Responsible for prioritizing, scheduling and delegating work assignments, and supervising the site IT support staff, and technical support to end users
Hardware and software troubleshooting, and upgrade, Antivirus
Updating and upgrading the desktop computers, (MS Windows and Applications)
Hardware inventory and technical documentation

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