SUMMARY:

To utilize my current working knowledge, mixed with the skills attained through DeVry University to further my experience and career in a Technical direction.

TECHNICAL SKILLS:

• Completed course work in general business courses, MS Word, Excel, Access, Microsoft
• Project, Microsoft PowerPoint, C Programming, Visual Basic, HTML, Dreamweaver, SQL, Oracle and a Small Systems course with some related DOS, Linux and UNIX work

RELEVANT WORK EXPERIENCE:

Confidential, Lenexa, Kansas

Upgrade and Migration Specialist

Responsibilities:

• Upgrade and Install proprietary software on Windows, Linux and Cloud platforms.
• Install additional components needed to run the needed software, such as TomCat, Java and Citrix Client.
• Work with site staff to collect system requirements prior to all Upgrades and Installs.
• Work with System Admins, Network Admins, DBA's and Management in Hospital, University and Business settings.
• Responsible for keeping management both internal and external apprised of all issues and status of the Install or Upgrade.
• Install/Configure and troubleshot software and trouble shoot any compatibility or Installation issues.
• Work with site for post Installation issues.
• Work remotely through a VPN connection, GoToMeeting and onsite to complete all scopes of work.
• Work with Internal Help Desk and Engineering teams to rectify any issues.

Confidential

Systems Analyst

Responsibilities:

• Confidential Millennium Application support on AIX, Citrix, Windows, and Linux platforms.
• Install/Configure and trouble shoot all backend printer builds.
• Assisted in trouble shooting and speaking for the team during outages or system degradation to department heads and hospital liaisons.
• Assisted with software package installs.
• Worked with other teams to determine whether an issue was due to an application problem or system problem.
• Monitored the system for performance issues and addressed them as they occurred.

Confidential, Mission, Kansas

Systems Analyst

Responsibilities:

• Responsible for keeping Department of Defense sites updated with McAfee and Windows updates as well as current Drug Updates.
• Also assisting with non DoD sites updates and troubleshooting all non - compliant sites.
• Work with sites to get computer systems compliant and troubleshoot any issues caused by McAfee updates or Drug updates impacting a sites system.
• Responsible for moving any data from secure sites and scrubbing the data before it is brought back in house for use in troubleshooting or reporting.

Technologies Used: Seibel, VM Ware, McAfee, WSUS, DOS, Query Analyzer, SharePoint, and Visual Source Safe Applications as well as working with NT, XP, XP Embedded and XP Pro OS's

Confidential, Mission, Kansas

Applications Systems Analyst

Responsibilities:

• Support and maintain SQL and Access databases.
• Support and maintain multiple interface platforms (printer intercept, direct and serial interfaces, etc) as well as performing interface rewrites.
• Troubleshoot various system issues ranging from software to hardware issues and perform system upgrades and conversions.
• Assist clients in understanding workflow, system usage and reporting abilities using Crystal Reporting.
• Troubleshoot network and firewall issues with sites using VPN and PCAnywhere connections and working with internal networking devices, such as switches, routers and firewalls and client networks used by Host Vendors ranging from Government hosted networks to outside companies.
• Keep management updated on client statuses and high profile issues.
• Train and assist new hires and support clients worldwide.

Technologies Used: Seibel, VIM, Perl, Query Analyzer, Profiler, Performance Monitor, SharePoint, and Visual Source Safe Applications as well as working with NT, XP, XP Embedded and XP Pro OS's.

Confidential, Kansas City, MO

Health Care Analyst

Responsibilities:

• Prepare reports using various reporting software/tools.
• Translate incoming data through internal applications.
• Scrub and prepare data for outside vendors and inside management.
• Learn and train others on internal software and databases.
• Create databases using Microsoft Access to house incoming data.
• Help implement new policies and practices in using available data to better inform clients of their insurance usage and ways to help cut costs.

Technologies Used: Microsoft Excel, Microsoft Access, Internal Software Apps used by Clinical Groups.

Confidential, Kansas City, MO

Technical Solution Analyst

Responsibilities:

• Provide technical support for the RadNet data base solution, including server issues, database issues, application issues and user training. Position requires an understanding of and use of the CCL language (a replicate of SQL logic).
• Respond to logged issues with database fixes, such as update statements, removing of and inserting information into the client's database following company procedure and documentation.
• Provide first point of contact as solution Triage, delegating service requests and prioritizing high impact issues.
• Responsible for a large queue of Service Requests, meeting deadlines with fixes and prioritizing escalated issues.
• Responsible for troubleshooting application issues with varying clients throughout the world.
• Responsible for meeting closure rates set by management. Meet with and explain the process or resolution of issues with clients and management of varying technical experience.
• Give updates on client issues and their resolution to different members of management that oversee different hospitals/areas of the country. Responsible for training of new associates and Velocity (temporary) associates with learning the solution and the troubleshooting process.

Technologies Used: Citrix, CCL Language (proprietary software, similar to SQL), Database Applications, Microsoft 2000 & 2003 Servers, Avaya Phone System, VMS, AIX

Confidential, Overland Park, Kansas

Systems Coordinator

Responsibilities:

• Provided backup for Help Desk support.
• Responsible for coding of billing and tracking of invoices.
• Responsible for arranging travel arrangements.
• Assisted with collecting budgetary information for audit.
• Responsible for tracking contracts, their expiration and renewal dates, comparing charged amounts with contracted rates and checked contracts for accuracy. Responsible for the daily changing of back-up tapes, logging them and forwarding them to the holding company.
• Technologies Used: Windows XP & NT, Microsoft 2000
• Server, Toshiba products,
• Overhead Projectors and associated equipment, Excel, Word,
• PowerPoint.

Confidential, Lenexa, Kansas

Contractor

Responsibilities:

• Provided desktop support to various users at Truman Medical Center (Windows NT, Windows 2K and XP).
• Provided Help Desk support to users at Williams Foods (Windows 98 and Windows 2K).
• Responsible for troubleshooting various issues with regards to software and hardware.
• Installed new PCs and Printers, re-imaged existing computers.
• Assisted in the installation of Citrix on various personal computers, attaching users to the network and troubleshooting installation and domain issues.

Technologies Used: Citrix, Windows XP, NT, 2000 & 98, Network and Personal Printers, PDA's, Remedy Help Desk Software, Excel.