Server / Marketing Manager Resume Baltimore, MD - Hire IT People

SUMMARY:

Well versed in ITIL and HDA procedures.
Developed multiple process documents and solutions for consolidated service desk
Extensive hardware installation, configuration, maintenance, and troubleshooting
Asset tagging and tracking
Incident management
Imaging through Ghost and WinPE

TECHNICAL SKILLS:

SOFTWARE: Windows 9x/ME/2000/XP/Vista/7, Windows Server 2008/2012, Active Directory, Terminal Services/Remote Desktop Connection, Citrix Xenapp / Desktop, Red Hat Linux 9.x, MS - DOS 6.22, Microsoft Office ‘00-‘10, Sharepoint, Norton Ghost 2003, NetMeeting, GoToAssist, iPass, Cisco VPN, Cisco IPT Administration tool, Dameware, CA Service Desk, Blackberry Enterprise Server, Salesforce, RSA, Airwatch MDM, SAP

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Server / Marketing Manager

Responsibilities:

Responsible for the upkeep of IT Systems
Systems include Supermenu POS, IT Cameras (NVSIP for remote functions), Office 365, Google Analytics and various social media campaign tracking tools

Confidential, Hunt Valley, MD

Service Desk Analyst

Responsibilities:

Supported internal Confidential employees with any technical issue assigned
Supported a large range of applications via Dameware and RDP
Created new and managed Active Directory, WebEx, Lotus Notes, and RSA accounts
Configured mobile devices (Android and IOS devices) through Airwatch MDM
Password resets via SAP and Active Directory
Logged all tickets using HP Service Manager

Confidential, Baltimore, MD

Desktop Support Specialist

Responsibilities:

Track Confidential asset leases for replacements before lease end
Image all lease replacements using individualized computer profiles for Windows 7 32 and 64bit
Software license management
Remote configuration using RDP and SCCM
Computer hardware upgrades
Perform new installs for tickets generated in Remedy

Confidential, Baltimore, MD

Director of Social Media

Responsibilities:

Manage social media pages relating to 501c(3)
Track analytics using Google Analytics
Manage PPC campaigns to target potential local projects
Create promotional material to be posted on social media sites

Confidential, Baltimore, MD

Service Desk Analyst / Refresh Technician

Responsibilities:

Performed phone support for an average of 50 internal callers per day for hardware and software related issues between Allegis workstations and Servers
Served as SME for Windows 2003 and 2010 print and file servers
Escalated tickets as necessary according to IT SLA s when customers had not received adequate follow up.
Provided feedback for the updating of the knowledge base on common issues arising during first level troubleshooting of internal recruiting tools.
Served as team lead for multiple refresh projects to replace 7,000 Allegis laptops and desktops nationally
Imaged up to eight machines simultaneously using KVM switches for fast deployment for Allegis
Wrote file transfer script for easy data migration to be used on the Service Desk and for future refresh projects
Reported project data to project manager and company along with projections and service delivery concerns
Training new hires in troubleshooting techniques and software
Managed users, laptops, desktops, servers and printers within defined OUs within Active Directory
Managed distribution lists and aliases within Active directory
Managed D - lists that were not apart of Active Directory through Forefront Identity Manager 2012

Confidential, Atlanta, GA

Sales Representative

Responsibilities:

Sold Clear internet service throughout Bestbuy locations in the Greater Atlanta Area
Provided customers with technical assistance after purchasing
Met and exceeded weekly sales quotas

Confidential, White Marsh, MD

Help Desk Analyst

Responsibilities:

Logged and resolved an average of 60 calls per day in the Confidential proprietary software.
Documented the progress of all calls from creation to resolution.
Adhered to call center Service Level Agreements and Operational Level Agreements as defined by the Confidential IP Support SLA document.
Used Active Directory to locate users and identify service

Confidential, Atlanta, GA

System Administrator

Responsibilities:

Troubleshot technical issues between multiple workstations and office equipment
Provided support to design software including Adobe Illustrator, Photoshop, Dreamweaver, After EffectsFlash
Managed Ubuntu file servers. Responsible for data backups, file sharing through SAMBA and FTP, and in house web hosting services.

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Server / Marketing Manager Resume

Baltimore, MD

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