PC Technician Resume

SUMMARY:

An experienced IT professional with a diverse background that includes QA test planning and execution, results analysis and bug reports, residential and commercial laptop and desktop repair service, help desk operations, tech support for small to medium sized businesses, and the ability to quickly adapt to new technologies.
Computer system certifications include Dell, IBM, A+, and Network+.
Confidential is seeking an IT position that will build on his skill sets and allow him to enhance a company’s systems efficiency and effectiveness.

PROFESSIONAL EXPERIENCE:

Confidential

PC Technician

Responsibilities:

Work onsite at customer’s locations, provide break/fix services
Ability to work without supervision
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
Proven record of managing time and priorities effectively
Provide excellent customer service

Confidential, Lanham, Maryland

PC Technician

Responsibilities:

Confidential, Lanham, Maryland

Development

Responsibilities:

Involved in new feature development and bug fixes for HighView and Docex software using proprietary HPC programming language.
Diagnosed and resolved client issues with HighView and Docex Software.
Documented help desk tickets/resolutions in TestTrack
Created test plans and test cases, executed tests and test reports for document management software, reviewed the user manuals and user documentation and ensured compliance with requirements.
Worked closely with developers to provide immediate feedback on defects and design weaknesses.
Performed sanity, component, system, and regression testing with multiple operating systems, and software programs.
Tested Web based, and Client/Server applications.
Documented and tracked software defects using TestTrack Software.
Provided computer help desk support via telephone communications with end - users.
Performed diagnostics and troubleshooting of system issues; documented help desk tickets/resolutions.

Confidential, Vienna, Virginia

Configuration Engineer

Responsibilities:

Created core product, service pack, and web installations in the form of Package for the Web, One Click installs, and Windows Confidential Compliant standard installations.
Created script programs using WinBatch to automate the build process.
Internationalized all install projects, allowing the core product to be incorporated into the Japanese market.
Responsible for configuration management of installation builds, code check-ins and versioning.
Tested the Confidential Authentication Suite software on all Windows platforms using: ABC BioMouse, AuthenTec, Confidential Password, Cybersign, Miros, IriScan, Iridian, Tnetix, Veridicom, and Visionics.
Created boot menus which allowed quality assurance testers to quickly ghost to all supported platforms, which reduced the time necessary for QA testers to set up test beds by 50%, thereby improving overall team productivity.

Help Desk Support

Confidential

Responsibilities:

Provided computer help desk support via telephone communications with end-users.
Performed diagnostics and troubleshooting of system issues; documented help desk tickets/resolutions.