OBJECTIVE:

Utilize my knowledge, experience, & abilities to manage/support Confidential Active Directory, PKI, Cyber Security.

SUMMARY:

• Enterprise Class Engineer supporting Confidential Directory Services, PKI (Public Key Infrastructure - Certificates), Cyber Security, IIS, SCCM, SCOM, SQL, Hyper-V, RMS, MIM, Azure components: Azure AD, O365, EMS.
• Excellent communication skills, deal with engineers/management on technical issues/solutions.
• Experienced trainer/mentor of technical knowledge, troubleshooting/analysis techniques, soft skills.
• Project Management experience in Small/Enterprise scale migration/deployment/implementation projects.
• Solutions Architecture experience scoping, researching, designing, testing, implementing technical solutions.
• Exceptional Process & Operations Analysis/Improvement, skills, improving efficiency and service delivery.
• IT Lifecycle experience in Requirements Analysis, Planning, Scheduling, Testing, & Status Reports.
• I am able to work alone or collaborate within a team, and am an outright pleasure to work with.

EXPERIENCE:

Confidential, Redmond, WA

Premier Field Engineer

Responsibilities:

• Deliver PKI/PKI Deployment training, design/implement/support PKI, perform PKI Security Assessments.
• Perform Active Directory Security Assessments, Domain & Domain Controller hardening, and Securing against Lateral Account Movement workshops, knowledge transfer and implementation support of CyberSecurity best practices. SCM Security Compliance Manager Configuration of Group/Local Policy.
• Azure certification and experience with Azure and on premises integration.

Confidential, Plano, TX

Support Engineer

Responsibilities:

• Mediaroom product & staff sold from Confidential to Confidential, continue job with same duties.
• Additional services: MR/SQL boot camp & training, Health Checks, Deployment, SCCM/DCM.
• Onsite support in EU for 1 month.
• Provide Critical Situation (CritSit) escalation support for Service Outages.

Confidential, Las Colinas, TX

Premier Field Engineer

Responsibilities:

• Transferred from Canada to US.
• Onsite Engineer for Mediaroom support.
• Created/delivered training content, boot camps & Health Checks.

Confidential

Premier Field Engineer

Responsibilities:

• Support Live/On Demand/Over-The-Top (OTT) Video delivery, network, servers, application infrastructure, rights/subscriber management, client devices, operations & training, & MS infrastructure AD, PKI, SCCM, SCOM, SQL, IIS.

Confidential, Las Colinas, TX

IPTV Systems Administrator

Responsibilities:

• Confidential 2003/2008 Active Directory Enterprise Admin, Confidential IPTV MediaRoom Admin & Confidential Watchpoint/CMS Admin for Live/On Demand operation with annual revenue of over $5 Billion Confidential .
• Project Manager/Implementation Engineer for data center & Mediaroom application migration.
• Project Operations Lead for planning/implementation of Over-the-Top Video delivery to Smart Phones.

Confidential, Las Colinas, TX

Directory Services Product Support Specialist

Responsibilities:

• Phone/email support for Enterprise Platform Services Support Directory Services team.
• Resolve all manner of Directory Services issues with Windows NT 4.0/2000/2003/2008 domains, including ADFS, DCPROMO, AD replication, FRS, SYSVOL, KCC, RPC, Global Catalogs, LDAP, DFS, EFS, Certificate Authority, Certificates, Kerberos, Trust relationships, DNS, WINS, Migration, Group Policy, System Policy, Account Lockout, Logon\Logoff, Terminal Server Licensing, Terminal Services, Confidential Directory Synchronization Service, W32 Time service, ADAM, permissions & debugging.
• Provide solutions for complex technical issues utilizing excellent interpersonal & customer skills.
• Write solution content, collaborate with team members & other teams, provide mentor support & participate in triages. Take ownership of customer cases & effectively manage & document issues.

Confidential, Las Colinas, TX

Manageability Product Support Specialist

Responsibilities:

• Contract phone/email support for Enterprise Platform Services Manageability team.
• Resolve all manner of MS Operations Management (MOM) 2005 issues, including Discovery, Alert, Event & Performance rules, agents, agent installs, management packs, SQL configuration for MOM management & reporting, & SQL Reporting Services.

Confidential, Washington, DC

AD/Exchange Consultant

Responsibilities:

• eSentio specializes in IT consulting & support for AMLAW 100 legal firms in the United States.
• Design, document & implement Active Directory & Exchange configurations/migrations. Provide Strategic Planning & Business Continuity Services. Provide training for IT staff.

Confidential, Las Colinas, TX

Exchange Connectors Product Support Specialist

Responsibilities:

• Contract phone support for Enterprise Platform Services Exchange Connectors Support team.
• Resolve all manner of Exchange Connector mail flow issues with Exchange 5.5, 2000 & 2003 including X.400, SMTP, Lotus Notes & GroupWise connectors & routing between heterogeneous messaging systems.

Confidential, Austin, TX

IT Consultant

Responsibilities:

• Consultant on a variety of projects, primarily Active Directory & Exchange migrations.
• Lead Architect on projects using methodology from discovery, envision, design/architect, test/validate, & build/deploy.
• Plan/implement migration of NT to Kerberos Domains & Exchange 5.5/Netscape to Exchange 2003.
• Veritas Enterprise Vault & Veritas Cluster Service deployments.

Confidential, Las Colinas, TX

Directory Services Product Support Specialist

Responsibilities:

• Contract phone support for Enterprise Platform Services Support Directory Services team.

Confidential, Buffalo, NY

System Engineer / Consultant

Responsibilities:

• Novell issues include Confidential management, backup, printing, permissions, file management, & ZENWorks.
• Confidential issues include installation/configuration of MS BackOffice, SBS, NT 4.0/2000/2003 servers, NT & Active Directory Domains, Exchange & Proxy servers, permissions, printing & client connectivity.
• Installed/configured Cisco PIX Firewalls & Cisco 1600, 1700, 2500, 2600 & 2900 routers.