End User Support Technician Resume Falls Church, VA - Hire IT People

SUMMARY:

Seeking opportunity with an organization where I can grow professional and personally.
I seek to use my experience and skills to help meet or surpass its goals.
I am hardworking, dedicated, and reliable. I have full knowledge of Microsoft Office Suite.
Experience with network upgrades and data migration at Confidential sites.
Maintained a database system to receive, record, and track inventory using Excel and Access to achieve accountability and cost control.
Goal - oriented and enthusiastic to accomplish project goals, while applying interpersonal skills

PROFESSIONAL EXPERIENCE:

Confidential, Falls Church, VA

End User Support Technician

Responsibilities:

Provide a Technology Refresh Surge to all Defense Logistics Agency ( Confidential ) user/Customers in a geographic area.
Have administrator rights to provide technical software, hardware and network problem resolution to all end-user computer and peripheral equipment on domain for a Windows 10/VDI rollout.
Provide technical support by performing installation and repair; identify, evaluate and solve end-user’s workstation problems; support and train end-users on Windows 10/VDI as needed.

Confidential, Falls Church, VA

Systems Support Assistant

Responsibilities:

Experience in installation, maintenance, general support of Confidential systems.
Experience with system backups, recovery and install new software.
Provide assistance to users with questions or problems.
Familiar with standard concepts, practices, and Confidential SOPs.

Confidential, Sterling, VA

Electro-Mechanical Assembler

Responsibilities:

Perform a wide range of electro-mechanical assembly operations on assemblies and sub-assemblies.
Determine and/or follow methods and sequence of operations in performing wiring, component installation, circuit board installation, hand soldering and cable harnessing on assembly units.
Read and interpret schematics, drawings and parts lists in conjunction with assembly instructions to create sub-assemblies and top-assemblies.

Confidential, Arlington, VA

Formality Review Clerk

Responsibilities:

Perform Formality Review checks of patent applications and issue Filing Receipts or Notices to Applicants, and enter appropriate application data into Patent and Trademark system according to Confidential procedures.
Operate Confidential system to capture required information from application images for entry into Pre-exam system.
Use Confidential procedures to calculate Filing Fee, check Pre-Grant Publication requirements, and application requirements for examination at a Tech Center.
Quality review all work with emphasis on Filing Receipts and Notices, ensuring they are mailed out to applicant on the same date as issuing.
Identify indexing and scanning errors for correctness.
Work was performed with a minimum of 97% accuracy. Provide production, backlog, and error status reports as required.

Confidential, Falls Church, VA

Records Management Specialist & Leader

Responsibilities:

Experience with Confidential computer upgrades, network upgrades, and deployments.
Diagnostics and migration of users information.
Experience in desktop hardware, operating systems, applications and peripheral device deployment and diagnostics.

Confidential, Alexandria, VA

Records Management Specialist & Leader

Responsibilities:

Federal Government Contractor with equivalent working experience GS-6 through GS-8.
Provide support to records disposition activities of the RM program and assist in developing new records, retention schedules and implementing existing schedules.
Draft proposed record retention schedules for Agency records, ensuring their adherence to National Archives requirements.
Manage 3-4 employees to accomplish task management, timeliness, and productivity levels.

Confidential, Vienna, VA

Customer Support Agent

Responsibilities:

Provide on-call technical assistance to military and civilian personnel for Confidential Portal, CAC readers, e-mail configuration and Microsoft Office issues.
Use ticketing system to process call center queues.
Handled an average of 150 calls during an 8 hour shift.