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Technical Support Specialist Resume

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SUMMARY:

  • Enthusiast Confidential student - athlete with personal commitment to a healthy lifestyle.
  • Demonstrated, trust-worthy achiever with strong customer service orientation.
  • Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
  • Bi-lingual (English/Spanish) speaker and writer.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Specialist

Responsibilities:

  • Configure member screens to meet requirements and specifications requested by the organization’s member institutions.
  • Manage over 700-member school-specific requirements using internal management systems and database software.
  • Use of Microsoft Office, Salesforce, Parature and Google documents daily.

Confidential

IT Help Desk

Responsibilities:

  • Assisted with computer/tablet/projector issues for students and staff (Mac & PC issues)
  • Provided over the phone support
  • Restored systems
  • Experience with ticketing systems

Merchandiser/Sales

Confidential

Responsibilities:

  • Received daily shipments and registered them into the store system efficiently and accurately
  • Customer-service focused role, ensuring that entire customer experience in the store was positive.

Administrative Assistant

Confidential

Responsibilities:

  • Assisted Customers with any questions or needs
  • Used proficient computer skills to help team members and customers
  • Consistently managing phone lines to help customers with any needs
  • Bi-lingual abilities where used to help customers
  • Data entry experience

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