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Tech Support Resume

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SUMMARY:

I’m looking to obtain employment with a company that will provide me with opportunity to grow and advancement within the company.

WORK EXPERIENCE:

Confidential

Tech Support

Responsibilities:

  • Troubleshooting Internet and Phone Issues
  • Basic troubleshooting on Cable Box
  • Dispatching Tech to Customer Home location
  • Managing Truckroll Chat

Confidential

Lead Tech Specialist

Responsibilities:

  • Customer service and tech support help
  • De - escalating customer
  • Maintaining inventory for a store and marketing set-up
  • Managing techs reps along with learning
  • Training new hires
  • Helped to manage piolet programs
  • Organized meetings for team

Confidential

Tech Support

Responsibilities:

  • Administrative filing
  • Checked time card
  • Help support team access time card for confirm data in Kronos

Confidential

Tech Support

Responsibilities:

  • Basic computer troubleshooting
  • Advances troubleshooting of PDA & Air Cards
  • Remote Desktop
  • Network Sharing (Access Point)
  • Took inbound and outbound calls regarding computers.
  • Extensive computer sales training and experience.
  • Ability to work effectively and efficiently in a team environment.
  • Leading sales team meetings and huddles.
  • Help customers decide what types of products or services would best suit their needs.
  • Ensuring that antivirus set-up & working properly

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