Administrative Support Analyst Resume Washington, DC - Hire IT People

SUMMARY:

IT Specialist with over 6 years of professional experience. Possesses active Public Trust Clearance and A+ Certificate. Upcoming college graduate offering a strong academic and professional background in IT. Proficient in active directory database and Mcafee endpoint encryption. Competitive and results driven performer with experience in a high demand and fast paced environment.

TECHNICAL SKILLS:

Operating systems: Windows 7 &10, and Vista

Software: Microsoft office suite 2010, and 2013, installing drivers, regency ticketing system, Remedy Ticketing software, Dameware remote support

Hardware: Switching and installing hardware, multiple desktop computers, general network experience, experience with multiple projectors, HP and Lexmark printers, Tandberg, Polycom

Other related skills: data entry, customer service (Phone, in person and email) working with high volumes of customers daily

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Administrative Support Analyst

Distribute and Deploy equipment agency wide
Input received equipment in database
In charge of ordering equipment for the agency
Configure desktops and laptops
Ship and deliver equipment nationwide to sites
Manage Active Directory and McAfee database

Confidential, Washington, DC

User Support Tech II

Prepared conference rooms with proper equipment for meetings
Configured and wiped laptop and desktop computers
Provided maintenance to HP and Lexmark printers
Managed Active Directory and McAfee database
Set up new hire users and removed departing users from organization
Diagnosed hardware and software issues with laptops and desktops
Configured Lotus notes (8.0.2,8.5.3)
Installed a variety of software
Migrated Machines from XP to Windows 7
Installed of VOIP telephones

Confidential - Mclean, VA

Media Services Specialists

Performed room checks daily to make sure equipment was working
Bridged video teleconferencing calls on RMX Manager
Activated VTC systems on network
Programmed motion sensors
Provided maintenance to the projector (Clean filters, replace lamps, swap projectors)
Inventoried computer equipment such as servers, projectors and switches.
Assembled VTC carts
Troubleshooting; AMX controller, Polycom unit, Tandberg unit and Autopatch unit

We provide IT Staff Augmentation Services!

Administrative Support Analyst Resume

Washington, DC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship