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Customer Care Rep./ Senior Auto Sales Consultant Resume

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Catonsville, Md

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OBJECTIVE:

Apply my customer sales and service experiences, to assist customers with professional results.

SUMMARY:

  • Managed a team of 12 sales representatives.
  • 20+ years of experience in customer relations and services.
  • Experienced and skilled in computer systems in a windows based environment.
  • Proficient in Microsoft Words, Excel, Office Suite & Outlook.
  • Superior written oral and listening communication skills.
  • Demonstrated ability to articulate clearly and effectively.
  • Participation and support of working in a team environment.
  • Ability to handle multiple activities and priorities, while maintaining a sense of urgency to meet customer needs.
  • Expend sufficient effort to meet individual and team objectives on a daily basis.
  • Take personal responsibility for quality of work.
  • Dependable, reliable, and timely.
  • Consistent level of output equal to or greater than standards set forth by management.
  • Takes initiative to be productive and expand personal knowledge of current role.
  • Ability to perform tasks with minimum direct supervision but knows when to seek assistance.
  • Honest, ethical and professional.
  • Highly organized and detail oriented.
  • Follows policies and procedures.

PROFESSIONAL EXPERIENCE:

Confidential, Catonsville, Md.

Customer Care Rep./ Senior Auto Sales Consultant

Responsibilities:

  • Set personal sales goals and strategies.
  • Prospect for new customers and maintain relationships with previous customers.
  • Compare competitive models.
  • Explain features, warranties and services.

Confidential, Bowie, Md.

Customer Service and Sales Manager

Responsibilities:

  • Set personal sales goals and strategies.
  • Manage a team to ensure rapid customer turnaround.
  • Training new employees per company guidelines.
  • Promote long - term goal of loyal customer's.
  • Promote long-term goal of customer's satisfaction.

Confidential, Catonsville, Md.

Auto Sales Rep.

Responsibilities:

  • Increase units sold and gross profits.
  • Promote positive customer interaction.
  • Receive and fill phone orders.

Confidential, Catonsville, Md.

Auto Parts & Sales Representative

Responsibilities:

  • Attained promotion from parts sales to auto sales.
  • Merged with dealership above.
  • Processed body orders for auto damaged claims from insurance companies.
  • Increase parts and auto sales.
  • Receive and fill phone orders.

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