Senior Technical Support Analyst Resume Houston, TX - Hire IT People

SUMMARY:

Skilled IT specialist with years of professional experience in multiple platforms.
Enjoy troubleshooting to find solutions to technical issues, and seeking to benefit an IT Department with complex technical Knowledge and strong leadership skills.
20 Years IT Experience
PowerShell
Team Mentor
10 Years Executive Support
Multiple Imaging Platforms
Intune with Azure AD
Asset Management
Multiple MDM Platforms
Change Control

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Senior Technical Support Analyst

Responsibilities:

Created and maintained global distribution of images using MDT and Intune to support the BYOD program for laptops and Mobile Devices.
WSUS integrated with SCCM for patch management and reporting while starting to migrate to Intune patch management.
Implemented policies with Intune to establish a MDM environment while utilizing MFA per security protocol.
In charge of all Budgeting for Houston and LATAM office to ensure equipment was readily available for refreshes and new hires.
Worked with several vendors on testing Hardware that would better fit the needs of the company.
Completed all projects and support accurately while holding the standards set by the SLA.
Using Oracle for queue monitoring and management.

Confidential, Houston, TX

Senior Client Support II

Responsibilities:

Responsible for analyzing information system needs and recommended appropriate solutions for new hardware or software implementation.
Was the main point of contact for all executives during normal operating hours and after hour support.
Maintained Active Directory users and computers while working with System Admins to develop a more simplified directory structure.
Using Altiris for Queue monitoring and management.
Developed and maintained local IT SharePoint site for sharing documents to team members and to give training material to users.

Confidential, Houston, TX

Desktop Support / Executive Support

Responsibilities:

Work with a team of 15 who gave support to the Exxon Campus while being in charge of all executive and Trade Floor Support.
Held weekly team meetings to discuss any ongoing issues while trying to collaborate with other team members on best way to resolve them according the SLA.
Designed and tested multiplatform images for global distribution.
Documented all procedures and resolutions to hardware and software issues and implemented fixes in the gold image.
Isolated and diagnosed common system problems to ensure continuous functioning and recommended course of action and implementation as approved using the Change Control system.

Confidential, Houston, TX

Systems Analyst

Responsibilities:

Analyze complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
Coordinate hardware and software installations to ensure work is performed in accordance with company policy.
Created and maintained backup operations from multiple locations.
In charge of all training for users to ensure proper understanding of new technology before deployment.