SUMMARY:

• Highly organized and detail - oriented professional with over 20 years’ experience providing thorough and skillful administrative support to senior executives.
• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.
• Independent, self-motivated and able to maintain high levels of confidentiality. Outstanding interpersonal, organizational, written and oral skills.
• Excellent team player, as the goal is to complete all work effectively and efficiently. Proficient in Microsoft Office 2007-2013.

TECHNICAL SKILLS:

• Microsoft: Access
• Word
• Publisher
• Word Perfect
• Excel
• Power Point
• OutlookQuickens
• Adobe Indesign
• Illustrator and Photoshop. Windows XP
• AS400 System
• Gov Trip and general office duties.

PROFESSIONAL EXPERIENCE:

Confidential

Executive Administrator/Office Manager

Responsibilities:

• Handled a variety of projects, products and services by preparing visual presentations.
• Designed art, copy layouts as well as setting up files to be sent to digital or color offset printing.
• Operated computer graphic programs such as Adobe Indesign, Illustrator, Photoshop, Microsoft Publisher, Word, and Excel.
• Required a high level of interface with customers.
• Duties included, researching, drafting, placing orders, answering phones, handling transactions, and maintaining employee time cards.

Confidential, Washington, D.C.

Staff Assistant/Executive Assistant

Responsibilities:

• Supported the SES, as well as The Director of Operations and 27 Staff Members.
• Ensured administrative functions operated smoothly and efficiently, by exercising initiatives to identify areas for improvement in administrative operations.
• Maintained multiple calendars for the Commissioner and office, tracked and follow-up on project deadlines, arranged briefing materials, organized meetings and conferences. Made all necessary travel arrangements through Gov Trip, as well as presented travel receipts to the Office of the Assistant Secretary for reimbursement.
• Maintained time and attendance through ITAS; received and screened calls and visitors; and other general office practices.
• Required researching, drafting, editing and preparing correspondence assigned to Confidential through ACF’s controlled correspondence system. (Excelerator) for the Commissioner’s review and signature.
• Assisted with mobility difficulties during emergency drills and completion of various everyday tasks.
• Created several user friendly online forms for staff members who were challenged with disabilities.

Confidential

Stylist/Owner

Responsibilities:

• Specialize in today’s hottest hair trends with twists, braids, locs, extensions and weaves.
• Provide individuals with their personal journeys of transitioning to having healthy, beautiful, natural hair.

Confidential, Washington, D.C.

Administrative Assistant

Responsibilities:

• Provided administrative support for the European/Canadian Foreign Military Sales (FMS) Program.
• Supported 22 Team Members and 15 of their NAVASEA clients.
• Tracked and manipulated database systems for the multiple FMS countries.
• Scanned, filed and archived any and all correspondence with the client.
• Organized, produced and distributed the monthly Branch Calendar and Leave Schedule, as well as prepared briefing packages.
• Required proficiency in MS Office functional application software.

Confidential, Washington, D.C.

Editorial Assistant

Responsibilities:

• Provided administrative assistance to the editors in manufacturing and updating the database for the federal Staff Directory, Judicial Staff Directory and the Congressional Staff Directory.
• Updated and maintained mailing list, organized mailings, tracked responses, followed-up with delinquent offices, and, when necessary, updated information over the phone.
• Conducted research, assisted in proofreading and keying corrections to the data using Xyvision and SGML, edited indexes and updated website on a daily basis.

Confidential, Greenbelt, MD

Administrative Assistant

Responsibilities:

• Answered multi-line phone system and provided customer service to individuals seeking information about the Women, Infant and Children programs.
• Scheduled appointments, verified and mailed applicant checks, filed, archived and purged records.

Confidential, Landover, MD

Office Manager

Responsibilities:

• Answered multi-line phone system, handled courier service, and distributed mail.
• Keyed Home Sales, Movie Listings and Police Blotters to be printed in the Newspaper.
• Recycled and retained back issues for all Gazette Newspapers.

Confidential, Riverdale, MD

Administrative Assistant

Responsibilities:

• Answered multi-line telephone system and directed calls to the appropriate departments.
• Typing proposals, created documents, and made all necessary travel and lodging arrangements for heads of Confidential .
• Scheduled meetings, researched, arranged courier services, distributed mail and other various clerical duties.

ODC Clerk

Responsibilities:

• Audited international package documents.
• Helped the night hub create a new database to keep employees in compliance with safety and OSHA regulations.

Payroll/Personnel Clerk III

Responsibilities:

• Implemented a new U.S. Savings Bond program for UPS employees.
• Entered pay deductions for employees' savings bonds and various garnishments.

Confidential, Newport News, VA

Customer Service Representative

Responsibilities:

• Received calls from customers, shippers and employees pertaining to the location or condition of packages, utilizing the AS400 System.
• Handled billing inquiries, credit information, tracers, refunds, and delivery information.
• Assisted customers with scheduling pick-ups and selecting services that would most benefit them.