Help Desk Engineer Resume

OBJECTIVE:

I’m seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Engineer

Responsibilities:

Technical Support and Customer Service over the phone and via email also, supporting IT related issues

Confidential

Help Desk Associate

Responsibilities:

Supporting: Intel / Aramark Foods / Aramark Uniforms.
Technical Support and Customer Service over the phone and via chat also, supporting IT related issues with Microsoft Office 2010 and 2013, Windows 7, Windows 8, Mobile Iron Console, Network printers,
Exchange accounts, company related software, etc.

Confidential

Customer Service Representative

Responsibilities:

Sales, customer support and technical assistance, helping users with questions about the products we ffered in the store, suggesting products that would fit their needs in a better way, offering technical support with broken computers, restoring and/or backing up information, also supporting Windows OS
And Mac OS software installation.

Confidential

Ground Staff Agent

Responsibilities:

Customer Service on behalf of Volaris Airlines at the Lost & Found department, handling customer complaints regarding their luggage, such as stolen items from their baggage, physical damages to their bags, or missing the entire baggage, offering a quick solutions always based on the company policies, took care of tracing missing bags all over the world via World Tracer Software, used for most of the airlines all around the globe to track missing bags.

Confidential

Service Desk Associate

Responsibilities:

Technical Support and Customer Service over the phone and remotely, supporting the product setup,
Required software installation and product warranty. Handling Audio, video and Peripheral Devices.
(Webcams, computer speaker Set, Mice, Keyboards, Gaming Devices, etc.)

Confidential

Tourist Guide

Responsibilities:

Experienced customer service handling customers during their trip along the park, offering the best
Service experience. Developing my people handling skills, always improving on my customer service.

Confidential

Ground Crew / Lost & Found Agent

Responsibilities:

Handling complains regarding customer's luggage. Complains were regarding stolen items, physical damages to the baggage, or missing the entire bag, handling this kind of matters and situations, helped me a lot to develop and improve my customer service skills, working under pressure skills, tolerance and patience. Offered quick solutions always based on the company policies.

Confidential

Ground Staff Agent

Responsibilities:

Ground operation for companies like Condor Airlines, USA3000 Airlines, COPA Airlines, customer
Handling, Flight Check - in, Customer reception on the flight arrival, and Lost & Found Functions.