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Computer Lab Technician Resume

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SUMMARY:

  • Passionate and Highly motivated professional with wide array of skills and with an earned reputation for meeting demanding deadlines and delivering critical solutions.
  • Certified PEGA PRPC System Architect having 1 - year experience in design and development of large-scale business process management (BPM) using Pegasystems PegaRULES Process Commander (PRPC).

CORE COMPETENCIES

  • Agile/Scrum Methodologies
  • SOAP/REST Integration
  • Configuring Data Transforms
  • Guardrails Management
  • SQL/PostgreSQL
  • Report Management
  • Requirements/User Stories
  • Service Level Agreements(SLA)
  • System Management
  • Application(SMA)/Agents

TECHNICAL SKILLS:

Programming languages: C, C++, C#/ASP.NET Framework, SWIFT, JAVA/J2EE, BASH (Shell Script).

IDE Tools: ORACLE, MS Visual Studio, MS Visio, MS Azure, Eclipse, Java Beans, Net Beans, XCODE8, GIT, Maven.

Web Development Languages: HTML, CSS, Java Script, XML, JSON.

Database Tools: MySQL, Mongo DB, SQL server Databases, Oracle, MS Access, Maria DB.

Operating Systems: Windows, UNIX, IOS.

Server Technologies: Apache, TOMCAT

Methodologies: Agile, Waterfall methods.

PROFESSIONAL EXPERIENCE:

COMPUTER LAB TECHNICIAN

Confidential

  • Direct and assist users with logging onto lab computers, printing, accessing lab software applications, email, and online courses.
  • Sound knowledge of basic computer applications, repairing, and maintenance procedures. Handled the tasks of providing technical guidelines to students to improve their computer knowledge.
  • Conducted troubleshooting methods in a fastidious manner that resulted in a lab that was functioning and available for students.
  • Coordinated with IT Network Services for all software upgrades/patches and escalated/resolved equipment issues.

Pega Developer

Confidential

  • Good knowledge working in Agile Environment.
  • Experienced in all phases of Software Development Life Cycle (SDLC) - analysis, design, implementation, integration and unit testing of applications.
  • Collaborated with SSA’s, LSA’s, and QA team to analyze the information and determine appropriate solutions and ensure test planning adheres to the proper requirements.
  • Upgraded the user experience 20% more by creating superior quality user interface using new Templates, Harness, Sections and Layouts.
  • Standardized the performance of the application by providing SOAP and REST Services and Integrating with external application using Connect-SOAP/Connect REST.
  • Enhanced the efficiency of the application by 45% by extensively using the Tracer tool to test and monitor the performance and execution at run time of all the Flows, Sections, Activities and other rules.
  • Worked and implemented the Internal and External Database Connectivity using RDB methods like RDB-list, RDB-save.
  • Created and deployed various types pf rules like Validation, Single and Multiple Circumstances, Data Transforms.
  • Improved the efficiency of the application 20% more by reducing the number of process flows in a stage by using Decision Trees and Tables and used Ticket concept.
  • Experience with open source Software Versioning and Revision control communities like SVN (Apache Subversion) and GIT .
  • Created and manipulated the clipboard pages like Data Pages, Operator Pages, User Pages.
  • Good Experience working with various PRPC components like Declarative rules, Decision rules, Validation Rules etc.
  • Created Worklists, Workbaskets and Workgroups for Routing.
  • Worked with Correspondence rules by allowing users to generate Emails, Fax, Texts and other notifications.
  • Increased the performance of the application by reducing the load on the server using Agents which will regulate the high volume of requests on the application

Confidential

  • Involved and implemented Agile methodology and participated in converting the business requirements to user stories.
  • Created different types of Activities to implement the business logic
  • Implemented Declarative rules like Declare expression, Declare OnChange and Constraints.
  • Directed the Assignment routing to the appropriate user and created the Service Level Agreements(SLA) whenever needed.
  • Executed database queries and retrieved the data into the data page and displayed the required information in the UI Section
  • Managed behavioral and technical aspects of the application using PEGA debugging tools like Clipboard, LiveUI, Tracer.
  • Followed PEGA Guardrail warnings to ensure that application runs effectively.
  • Used various Edit Validate functions to provide users to display the correct form of data in the fields of the User Interface.
  • Integrated with different types of services to provide the correct and relevant information required for the project using Connect SOAP, Connect REST and Connect SQL.
  • Delegated rules to the business users to update case behavior as business conditions change.
  • Created the Summary View Reports and displayed in the form of Charts allowing the managers to analyze the Process and Business Metrics of the application.

Confidential

  • With the team of three graduate students, developed a Java application to help customers find ways to various places for less cost and gave the customers the opportunity to travel to 6 nearby places for free.
  • Developed the application using Eclipse, used HTML, JavaScript to design the static web pages and used ORACLE to create and retrieve the data.
  • Elevated the Development process by 20% by analyzing functional and non-functional requirements using Business Analysis.

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