Desktop Analyst-Helpdesk Technician/Jr. Network Admin Resume Los Angeles, CA - Hire IT People

SUMMARY:

IT/IS support professional with 10+ years’ experience supporting remote and onsite technology environments.
Have supported 25 - 300 users by myself and worked as a team member supporting up to 50k users in international organizations.
Described as a strategic analyst, capable communicator, and problem-solver able to work independently and collaboratively to support management and team members with technical initiatives and items; often praised for going the extra mile for users and reliability.
Proven performer with success troubleshooting and resolving complex technical issues. Strong leadership abilities, having lead 3-5 technicians on various deployment projects/software-hardware refreshes/upgrades.

CORE SOFTWARE PROFICIENCIES:

MS Operating systems from Win 95-Win 10
MS Office ’00-13
MS Visio & Project ‘00-13
MS Development/Visual Studio 2000-2012
MS Servers from NT-12, Exchange (utilizing the AD snap in to manage it), Some Cloud Admin (Office 365)
MAC OS8-10x (light experience)
Symantec Backup Exec & AV
Trend Micro Office Scan Enterprise (light experience)
Remedy, and other Helpdesk Ticketing Systems
Reach Out, VNC, Dameware, Team Viewer, GoToMeeting, etc.
Various Adobe Products/Suites
Auto CAD 2000-2012, Solid Works 2010 SP5, Corel Draw 9-13
Financial Apps such as Bloomberg, Reuters, Advent Portfolio Mgmt System
Lotus products including Notes 6.x (light experience)
Word Perfect 6-10
Hummingbird 5-9
Aerospace Apps such as Matlab, NASTRAN, PASTRAN
Ghost & Altiris
Various other proprietary and package apps

PROFESSIONAL EXPERIENCE:

Desktop Analyst-Helpdesk Technician/Jr. Network Admin

Confidential, Los Angeles, CA

Responsibilities:

Utilized internal ticketing systems, proprietary & packaged (Remedy, Vantave, Clarify, TrackIT, etc.)
Supported user bases ranging from 25-40,000 users, supporting up to 300 by myself; both remotely and directly
Installed, upgraded, and maintained PC’s with some Macs (Dell, HP, Compaq, Gateway, IBM, etc.), PC/Laptop components, workstations, tablets, printers, and other peripheral devices including CD ROM’s, NIC’s, USB Devices, memory; laser, inkjet, and impact printers
Created and maintained Desktop Images and managed some software deployment/PC updates utilizing Ghost and Altiris; SMS, and Desktop DNA, Unicenter, USMT, etc.
Supported Blackberries, Palms, I Phones, and other “smart devices” along with Citrix, Cisco & some other VPN client connectivity software
Interfaced with PC, Peripheral, and Software vendors re: warranty service issues/software updates or operational issues Administered Active Directory on Windows ’00, ’03, with exposure to ’08 & 12 Servers; Exchange, IIS, SQL Servers,; Novell 6.x Servers w/Group Wise; with exposure to VM Ware
Assured network connectivity through supporting network infrastructure (escalating calls as necessary to engineering teams for resolution with respect to routing)
Analyzed Desktop systems and procedures to find ways of improving documentation, capacity planning, application selection, hardware selection
Procured software/hardware and administered both registrations and inventory, occasionally negotiated with vendors resulting in cost and time savings

Network Admin/Desktop Tech

Confidential, Encino, CA

Responsibilities:

Supported 225 users in Windows XP environment
Installed, upgraded, and maintained PC’s, PC components, and peripheral devices including but not limited to: CD ROM’s, NIC’s, USB Devices, memory; laser, inkjet, and impact printers—created and maintained Desktop Images using Ghost
Administered Windows 2k, 03, and Novell 6.5 Servers, Sonic Wall, and various vendor supplied software(s) specific to the Auto Industry: ADP, Advent, Karpower, etc.
Provided support on desktops and laptops coupled with troubleshooting, configurations, installations and maintenance of software and hardware
Analyzed and recommended hardware and software to procure for management often resulting in cost and time savings

Desktop Support Technician II

Confidential, San Pedro, CA

Responsibilities:

Collaborated with 6 person team supporting over 3500 users in a Windows 2k/XP environment
Installed, configured, upgraded, and maintained PC’s, PC components, and peripheral devices including but not limited to CD ROM’s, NIC’s, USB Devices; laser, inkjet, and impact printers, All-in-Ones, Scanners, etc.
Supported desktops and laptops coupled with troubleshooting, configurations, installations and maintenance of software and hardware
Assisted in Network Administration on Windows ’00, and ’03 servers

Desktop Tech/Assistant Network Admin

Confidential, Paramount, CA

Responsibilities:

Performed desktop support/troubleshooting in mixed Novell/Windows environment for over 300 users
Installed, configured, upgraded, and maintained PC’s, PC components, and peripheral devices including but not limited to CD ROM’s, NIC’s, USB Devices; laser, inkjet, and impact printers, All-in-Ones, Scanners, etc.
Assisted in Network Administration on Novell, NT, ’03, and Exchange Servers

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Desktop Analyst-helpdesk Technician/jr. Network Admin Resume

Los Angeles, CA

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