Help Desk Specialist Resume Washington, D.C. - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Washington, D.C.

Help Desk Specialist

Responsibilities:

Utilized Active Directory to manage user accounts and passwords.
Assigned RSA tokens to commission users for remote access to virtual desktops and programs.
Conducted cyber security awareness training.
Provided desktop support to end users and tracked incidents with Remedy tracking software.

Confidential, New York, NY

Specialist

Responsibilities:

Activated new and upgraded iPhones with contracts on AT&T, Verizon, and Sprint mobile networks.
Assisted Apple Store guests with personal set up of Apple devices, software, applications, and services.
Mediated introductions between the Apple Business team and potential business customers.
Provided accurate and detailed information about the company brand, store, products, and services over the phone and in store.

Confidential, Brooklyn, NY

Customer Services Representative

Responsibilities:

Sold and rented textbooks, supplies, and paraphernalia to college campus students and general customers.
Assisted college professors with ordering selected course textbooks for the semester.
Responded to the customer’s concerns and questions, and wrapped up sales.

Confidential, Cortland, NY

Biological Sciences Intern

Responsibilities:

As a paid intern, I assisted in field investigations to determine the problems landowners faced and collected the data needed for field offices to develop structural solutions.
Implemented and verified completed practices to determine if goals were met and continually followed up to determine if additional interventions are needed.
Conducted surveys and design activities for the implementation of conservation practices.

Confidential, Brooklyn, NY

Receptionist

Responsibilities:

Received and screened incoming calls for mental health providers and took messages when needed.
Registered incoming patients for initial appointments.
Verified patient health insurance.
Retrieved and filed patient medical records.
Scheduled future appointments for mental health providers.
Made reminder calls for scheduled appointments.

Confidential, Washington, D.C.

Intellectual Property Records Clerk

Responsibilities:

Labeled records with barcodes and scanned the records into the firm’s legal records database.
Filed documents in records folders in reverse chronological order.
Fulfilled requests by retrieving, filing, and archiving records.
Processed documents to be scanned and uploaded to the virtual patent library.
Performed a weekly audit of checked out intellectual property records and provided a report to supervisor.

Confidential, Washington, D.C.

Guest Service Agent

Responsibilities:

Checked hotel guests in and out of rooms.
Established proper credit and key control policies.
Reviewed daily arrivals and departures to block rooms as needed.
Accommodated VIP’s and rewards members by fulfilling noted and approved special requests.
Provided accurate and detailed information about hotel, city, transportation, and local attractions.
Operated the hotels private branch exchange (PBX) to answer incoming calls and make reservations.
Reconciled cash drawer before and after each shift.

Confidential, Alexandria, VA

Administrative Assistant

Responsibilities:

Prepared and presented monthly statistical data reports supported by collecting passenger demographics.
Calculated bi - weekly payroll hours of the transportation contract employees.
Audited and posted employee union seniority list according to affiliated union guidelines.
Liaised corporate meetings by greeting and escorting executive officers and managers to conference areas.
Ordered motor parts and cleaning supplies for passenger bus maintenance team.
Drafted intra-office correspondences and memorandum as instructed by the corporate office.
Conducted new hire orientations by explaining company policies, benefits, forms, and employee handbook.