SUMMARY:

Confidential has over sixteen years of professional experience in Information Technology. His background includes network administration, database configuration, helpdesk, network monitoring and telecommunications services. His skill areas focus primarily on technical help desk support which includes hardware and software analysis.

TECHNICAL SKILLS:

Systems/Services: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2008/XP/2K3\7, Novell NetWare, Mac OS, VMware, Remote Desktop support/VPN, Active Directory, DNS, LDAP

Hardware: Polycom, Polycom, ViewStations, CISCO Networking Routers, Networking Hubs/Switches, Wave Tech,Spectrum Analyzer, Calun Two - Way Sweep Meter

PROFESSIONAL EXPERIENCE:

Confidential

Helpdesk Administrator

Responsibilities:

Performed helpdesk support and onsite configuration of networking LAN/WAN, IP network design and protocol analysis, router/hardware and software configuration for overseas military evaluation system, management trouble ticket systems. Provide database backup and restoration. Planned, redesigned, reorganized and reconfigured the Oracle Database.

Confidential

IT Specialist

Responsibilities:

Investigate and resolve network and system application problems. Client liaison for network connectivity and issues, tested network system’s to ensure system reliability and accessibility. DNS updated, deleted records in IP management. Utilizes Remedy ticketing system and other tools, processes, and procedures as required to generate client required monthly reports for HOC Service Desk. Performed remote desktop support. Configured Virtual private networks “VPNs”. Provide incident report identification and solutions to clients. Configured the LDAP files and the Active Directory. Updated knowledge database with new information as required. Created management documents for processes of the Service Desk and day to day operations for new hires.

Confidential

Technical Support

Responsibilities:

• Provide comprehensive help desk support for problems and service requests related to PC/hardware, software - MSWin2000/MSWinXP/MSOfficeXP, Norton AntiVirus, network connectivity (Local and Wide Area Network), internet connectivity, and application support.
• Initiate, escalate and resolve problem tickets/requests, Tested network system’s and configure upgrade and maintain desktop workstations ( Confidential / Confidential, Confidential, Confidential, Confidential Client) to perform at agency standards. Performed networking LAN/WAN configuration, IP network design and protocol analysis, Router Configuration, hardware and software configuration, perform troubleshooting/debugging a two RF plant (analog/digital) Return and forward sweep using Calun two-way sweep meter and Spectrum Analyzer. Perform reliability testing and device failure mechanisms, hands-on trouble-shooting using LAN sniffers. Analyze product failures and arrive at root cause to develop corrective actions. Evaluate the DC/RF distributions and selection of specs/guard bands to optimize yields.
• Work with product document management systems. Performs assembly/test/installation of RF based products and Cisco Unified Communication infrastructure and software.

Confidential, Fort Meade Maryland

AV/Network Technician

Responsibilities:

Provide Help Desk, and desk Side support to upgrade and test hardware and various operating systems. Assist the client in solving computer-related and networking issues. Cisco Unified Communications infrastructure & software supporting video conferencing. Configure, operate, maintain and repair equipment used to enhance live events, such as microphones, video recorders, projectors, lighting and sound mixing equipment. Recorded meetings and presentations with video cameras, operate spotlights, adjust amplifiers, coordinate graphics used in displays and provide technical support for teleconferences, webinars and distance-learning classes. Other duties edit, copy and store videotapes and DVDs, track inventory of equipment and order supplies. Ran cat5 and Fiber thru conduit and terminated all cables per design.

Confidential, Ashburn, Virginia

Build/Deployment Technician

Responsibilities:

Analyze and expedite helpdesk tickets in the deployment queue of the CG Operations Ticketing application according to service level. Updated and deleteUtilize MSFT proprietary tool GFS Deploy to administer project management tools. Assisted with implementation of Quicken/Quickbooks financials module from Peachtree. Configure and modify device and network configurations as needed various projects. Provide support to currently deployed and upcoming IT assets and projects including, installing, configuring, diagnosing, repairing, maintaining and upgrading all hardware and software. QC property specific hardware from the facility's Asset Management staging area. Modify hardware/firmware as needed. Rack and configure hardware with property desired NOS. Provide asset updates into MSN query tool I admin. Maintain and manage network cabling (CAT 5 and Fiber) terminated all cables along the network spine and & cabinets. And also engineering support of Cisco TelePrsence systems and Cisco MSE & VCS hardware.

Confidential, Germantown, Maryland

Network Management Center Specialist

Responsibilities:

Provided support to currently deployed and upcoming IT assets and projects including, installing, configuring, diagnosing, repairing, maintaining and upgrading all hardware and software. Test and Evaluate computer hardware and software. Provided Technical support for visual and/or audible alarms while identifying issues and resolutions. Created network accounts using Novell and updated DNS and DHCP servers. Maintained satellite record information within the network trouble ticket system. Communicated issues to customer service and on - call rotation, provided technical assistance and training to end-users where required. Troubleshooting network outage or system interruption. Troubleshot satellite/network and fiber issues by using networking protocols (TCP/IP) in order to perform pings, telnets, tracerts, nslookups, ftps. Removed tapes from library and load tapes in the backup server for the extranet. Perform system administrator functions i.e., password resets for local/ corporate systems. Maintenance of DNS and DHCP servers. Adding IP and MAC addresses to DNS and DHCP servers. Provided advanced technical support for network hardware and software trouble-shooting and hardware and software configuration management.

Confidential, Germantown, Maryland

Technical Support, Technical Support

Responsibilities:

Performed helpdesk support and onsite configuration of networking LAN/WAN, IP network design and protocol analysis, router/hardware and software configuration for overseas military evaluation system, management trouble ticket systems. Provide database backup and restoration. Planned, redesigned, reorganized and reconfigured the Oracle Database for Confidential . Required re-installation of all financial models (GL, AR, OE, HR, PO, INV, etc.) as well as the entire custom model, Upgraded Release 11.0.2 to 11.0.3 and installed to 11i Release. Tuned database, SQL applications/packages and assisted in migrating testing database into production. Designed cloning system to improve performance; also planned and initiated a disaster recovery strategy. Assisted in capacity planning for reconfiguring and upgrading the Confidential 9000 system, configured and setup network printers. Responsible for deploying new PC systems Provides advanced technical support for PCs, to include PC imaging, application distribution, and patch management.

Confidential, Chantilly, Virginia

Technical Support

Responsibilities:

Performed networking LAN/WAN configuration, IP network design and protocol analysis, Router Configuration, hardware and software configuration, database configuration, perform troubleshooting/debugging a two RF plant (analog/digital) Return and forward sweep using Calun two-way sweep meter and Spectrum Analyzer. Perform reliability testing and device failure mechanisms, hands-on trouble-shooting using LAN sniffers. Analyze product failures and arrive at root cause to develop corrective actions. Evaluate the DC/RF distributions and selection of specs/guard bands to optimize yields. Work with product document management systems. Performs assembly/test/installation of RF based products.

Confidential, Rockville, Maryland

Technical Support

Responsibilities:

Performed routine networking troubleshooting calls which include configuration and troubleshooting of the Local Area Network and the WAN, troubleshoot from plant to the customer's equipment through the (Fiber optic node ) to restore customer's service. Performed return and forward sweep using Calun two-way sweep meter and Spectrum Analyzer. Performed reliability testing, data calls and device failure mechanisms. Analyzed product failures and arrive at root cause to develop corrective actions. Evaluation of DC/RF distributions and selection of specs/guard bands to optimize yields Trained and supervise new employees on networking/configuration management. Provided on-site support for networking/hardware/software configuration troubleshooting/debugging Coax and Fiber in a two RF plant (analog/digital).