Service Engineer II Resume

OBJECTIVE:

To gain employment with a company that has upward growth potential and to share my experience and knowledge with co - workers as well as increase my own value and knowledgebase to grow and flourish in a career. Complex puzzles bring together interesting people who conspire to imagine profound creations. Let’s play.

TECHNICAL SKILLS:

Knowledge of and experience on how to install, cable, and mount infrastructure (network and servers) in a data center environment.
Knowledge of virtualization technologies IE, Hyper-V Manager and VMWare.
Knowledge of and experience with Linux distributions.
Knowledge of and experience with Microsoft Windows including Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7/8/8.1/10.
Knowledge of networking including LAN and WAN configuration, troubleshooting and cabling/terminations.
Knowledge and usage of internal Microsoft applications (WTT, Atlas, SCOM, SCCM, SCSM, etc.)
Knowledge and usage of industry standard monitoring programs (Dell OpenManage, HP OneView)

PROFESSIONAL EXPERIENCE:

Service Engineer II

Confidential

Responsibilities:

Support test teams and testing infrastructure for Windows release testing. Maintain data center infrastructure (Servers, Workstations, Raritan/Avocent KVM, and network infrastructure). Rack, stack, terminate cabling, and cleanly install data center infrastructure. Utilize KVMoIP (Raritan, Avocent, and iLO) technology for troubleshooting remotely. Configure and utilize iLO for HP servers and iDRAC for Dell servers for remote access/administration. Work with fellow operations teams to coordinate deployment and outages. Investigation of failed infrastructure, systems, and services involving internal applications (WTT, Atlas, SCOM). Maintain and monitor system inventory for accuracy. Actively monitor, create, prioritize, and drive incidents to resolution. Maintenance, setup, and configuration of data center hardware to specification. Install and maintain SCCM 2012/1606 instances and distribution points. Utilize Dediprog to reprogram BIOS and BMC chips. Utilize Dell OpenManage and HP OneView to maintain and manage Azure Stack hardware.

Store Support Analyst III

Confidential

Responsibilities:

Provide high level support for 1000+ individual retail stores and associates. Support the Micros Xstore POS software via remote access and phone troubleshooting. Maintain SQL databases and links to the central database. Provide scripting through PowerShell, VBScript and deployment of software updates and patches via Microsoft SCCM. Perform test cases and assist development in the creation and deployment of production software patches and upgrades. Assist Level I and II technicians in a mentor role aiding and procedures on how to perform functions and technical advice.

Senior Support Technician

Confidential

Responsibilities:

Field between 30-60 support requests from over 23,000 individual supported sites via telephone daily. Provide end-user support for the Aloha POS application and all associated hardware by utilizing remote connections such as SSH for Linux systems, VNC, Dameware, Windows Terminal Services and PCAnywhere. Perform remote installations of software and remote administration of hardware databases on servers at each site. Log all incidents in the ticketing programs Vantive and ITSM. Mentor younger employees and provide guidance.

Level II Build/Support Engineer

Confidential

Responsibilities:

Build, configure and install HP ProLiant servers for clients in a dedicated web hosting data center. Install and configure requested operating system in accordance with specifications including Windows Server 2003, Red Hat Enterprise Linux, CentOS, FreeBSD and Debian. Collaborate with networking teams to streamline the network topography in the data center. Assist networking teams with cable runs, terminations and switch/router configuration.

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