Call Center Support Specialist Resume

OBJECTIVE:

To obtain a position in the IT field that would allow me to work with a wide variety of technologies and personnel while maintaining a level of professionalism and quality assurance.

SUMMARY:

Practical experience in Unix/Linux, Windows XP/Server 2008/7/8/10, Mac OS X (10.2 - 10.11)
Installing, configuring, upgrading, troubleshooting and repairing microcomputer systems, desktops, printers and basic networking
Proficient in Microsoft Excel, Word, and Access
Some knowledge of Active Directory
Technical writing and diagramming
Proven customer service skills and team skills in a professional setting
Virus removal techniques utilizing bootable disks.
Experience building and repairing desktop workstations and laptop systems
Knowledge in cooling and airflow of CPU and motherboard components
Imaging software and backup utilities
Some virtualization technologies knowledge
Some computer networking (both wired and wireless) and networking technologies knowledge
Can work with and comprehend new software and hardware platforms

PROFESSIONAL EXPERIENCE:

Confidential

Call Center Support Specialist

Responsibilities:

Responsible for accepting client calls and documenting issues by using ticketing software as well as answering questions regarding issues with EPIC software and redirecting concerns to correct department.

Confidential

Printer Support Technichan

Responsibilities:

Responsible for installation and deinstallation and network configuration of office printers as well as setting up client-side fax capabilites and answering customer inquiries.

Confidential, Baltimore, MD

Technical Support Analyst

Responsibilities:

Responsible for troubleshooting and rollout of specialized workstations and equipment for usage with EPIC software as well as hardware replacement and minor software diagnosis of equipment.

Confidential, Baltimore, MD

Technician

Responsibilities:

Responsible for troubleshooting and diagnosing laptop computers, performing necessary repairs, removing viruses, replacing hardware, performing upgrades and making recommendations to customers.

Confidential, Lutherville, MD

Technician

Responsibilities:

Responsible for performing preventative maintenance on vehicles, answering any customer inquiries about their service, and providing recommendations to customers regarding their vehicle maintenance needs.

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