SUMMARY:

Project Manager, Project Coordinator, and Business Analyst with proven expertise driving enterprise - level strategic project initiatives and implementing system/process improvements. Strong analytical, problem-solving, negotiation, team building, and communication skills. Well-developed skills in planning, scheduling, budgeting, resource allocation, human resources, and project management.

COMPUTER SKILLS:

Microsoft Certified Application Specialist (MCAS) | PowerPoint | Outlook | Access | Visio | Project | Word | Excel | Citrix | HRIS | Lotus Notes | ADP | QuickBooks | Bloomberg | SharePoint | WAN/LAN Migrations | Onboarding | OneNote | JIRA | Office 365 | Windows 7 &10 | EPIC | Clarizen Software | Box Software|

WORK EXPERIENCE:

Confidential, New York, NY

Mentor - Consultant

Responsibilities:

• Help set goals and work toward achieving them by educating twelve mentees about various resources available on campus, as the need arises.
• Serve as a positive social and academic role-model by supporting mentees with their involvement on campus.
• Provide an environment that supports constructive feedback on performance.

Confidential, New York, NY

Project Manager

Responsibilities:

• Edited user agreements training materials for over 500 facility administrators.
• Developed PowerPoint slides for Induced Termination of Pregnancy (ITOP) and conducted webinars for facility administrators.
• Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Reported status on a regular basis to the project team and to senior stakeholders.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion .

Confidential, New York, NY

Project Manager

Responsibilities:

• Managed day-to day operational aspects of various projects for 10 project managers.
• Created and executed project work plans and revised as appropriate to meet changing needs and requirements.
• Monitored and tracked project change requests, production enhancements, defect repairs, resource management and financial budgets.
• Worked with the IT team to migrate end users from Windows 7 to Windows 10 application.
• Provided Level I & Level II support for Windows 10 migration.

Confidential, New York, NY

Project Manager

Responsibilities:

• On-boarded 500 new hires into Open Risk System and assigned project roles accordingly.
• Provided first and second level support for over 2200 end users for the upgrade to Windows 10 application.
• Provided Level I and Level II support for over 2200 end users by creating and troubleshooting service tickets for Windows 10 application.
• Assigned 1000 loans to project team members included but not limited to Underwriters, Quality Control, Senior Credit Officer, and Quality Control across originators.

Confidential, New York, NY

PMO Project Manager - Consultant

Responsibilities:

• Led a team of 15 project managers and analysts to deliver a prioritized set of projects in line with operating group strategies.
• Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.
• Planned, managed, and executed over 200 UNIX and Windows application deployments across the United States, Canada, Asia Pacific, and United Kingdom regions.
• Worked with asset management for various stakeholders.
• Led infrastructure meetings to review application on-boarding processes and procured 200 stakeholders for Cutover and Dry-Run deployments for Change the Bank (CTB) and Run the Bank (RTB) teams.
• Supported the successful delivery of projects undertaken by the PMO through effective facilitation, tracking and reporting.
• Collaborated with the IT Risk team to ensure applications were on-boarded in a timely manner.

Confidential, New York, NY

Project Manager - Consultant

Responsibilities:

• Analyzed department technology usage and determined best course of action for 1199 union employees.
• Gathered technical requirements and designed on-the-job training materials for EPIC and Allscripts implementation projects.
• Provided leadership, mentorship, applicable training and overall guidance for 1199 union employees.
• Facilitated comprehensive Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint, MS Project) on-the-job training for 1199 union employees.
• Examined 200 patients encounter forms to verify diagnosis codes, and reconcile codes against services rendered.

Confidential, New York, NY

PMO Project Manager - Consultant/Contract

Responsibilities:

• Coordinated the migration of 45,000 users from Windows XP to virtual Integrated Windows 7 OS desktop.
• Ensured projects were within scope, time and budget by conducting meetings with senior management, branch managers, system administrators, vendors, and other stakeholders.
• Presented status reports on tasks, milestones, issues, risks, and lessons learned to project stakeholders.
• Supervised all communications, scheduling, risk management, and deployment aspects of ongoing projects to better support all MSSB branches.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Forecasted and managed an operating budget of $100 million across 10 projects.
• Managed security administration services for the human resources, audit, and information technology divisions.
• Generated Active Directory and Lotus Notes user accounts for multiple business units and resolved over 100 incoming calls by System Administrators on a daily basis.
• Improved the Virtual Tech/Request ticketing system availability from 89% to 99% and completion of core job processes from 85% to 97% by virtualizing production servers and incorporating scheduled alerts for overdue tasks.