Warehouse Package Sorter Resume Baltimore MD - Hire IT People

OBJECTIVE:

To obtain a position that will allow me to work with computer systems administration, IT consulting, and user support

TECHNICAL SKILLS:

System Platforms: Proficient in Windows XP/7 Server/Workstations, Active Directory, Oracle 8I SQL, MS - DOS, Unix/Linux, SunOS and Macintosh Operating Systems

Programming Languages: Knowledgeable in Unix shell scripting, Perl, HTML, and Visual Basic

Software/Applications: Proficient in Lotus/Domino Mail, Groupwise, MS Office Suites, LANDesk, Dameware, Optix, Remedy and HEAT tracking systems, MS Exchange/Outlook, Novell, Mcaffe Safeboot, and Pearson School Managment applications

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore MD

Warehouse Package Sorter

Responsibilities:

Scanned and sorted incoming packages on an assembly line using a handheld scanner for up to 5 hours a shift, working two shifts per day

Confidential, Baltimore MD

Helpdesk Support Specialist

Responsibilities:

Used the Maximo ticketing system to track current issues and provide desk side assistance to MTA staff
Assisted in the upgrading and replacement of old computer equipment
Preformed maintenance on office equipment such as printers, scanners, etc.

Confidential, Baltimore, MD

Customer/Operational Support Specialist

Responsibilities:

Provided Tier I support via phone and remote Dameware connection for Windows XP/Windows 7, MS Office Suites, MS Outlook/Exchange, and internal management applications such as Pearson SMS and Power Teacher Gradebook
Used HEAT ticketing system to enter and manage user issues
Administered user accounts in Active Directory, MS Exchange, and Oracle applications

Confidential, Baltimore, MD

Computer Image/ Upgrade Project

Responsibilities:

Imaging of new PCs over network, troubleshooting of failed installs and backup of existing user data
Managing the inventory, transportation and setup of configured PCs across the Bayview Medical Campus

Confidential, Northwest Washington, DC

Helpdesk Assistant

Responsibilities:

Provided Tier I support for Novell products (Groupwise, ConsoleOne, etc), MS Office, Mcaffe Safeboot, and RSA authentication software via phone, email and remote connection using HEAT ticketing system
Performed setup of laptop setup and testing for new GAO employees including RSA token setup and wireless/VPN compatibility
Assisted in site - wide migration from Groupwise to Exchange email system

Confidential, Washington, DC

IT Client Support

Responsibilities:

Provided Tier I and Tier II support via phone, remote LANDesk connection and deskside assistance for Windows 2000/XP, OS X, Lotus/Domino Mail, MS Office Suites
Administered user accounts on multiple systems (email, network, SAP, Active Directory, Novell IManager and custom applications)
Writing/updating of online technical documentation for Client Support and other departments

Confidential, Crystal City, VA

Phone/Tech Support

Responsibilities:

Provided Tier I support by phone and by remote connection for Windows 2000/XP, Lotus/Domino Mail, MS Office Suites, Active Directory and various web based applications
Used Remedy tracking system to manage workflow of technical problems

Confidential, Washington, DC

Phone/Tech Support

Responsibilities:

Provided Tier I and Tier II support by phone, by remote connection and in-person for Windows 2000/XP, MS Exchange/Outlook, MS Office Suites, TANBURG video equipment and Blackberry devices
Created and managed troubleshooting tickets using HEAT software
Installed, setup and repaired software and hardware on new and replacement desktops and laptops

Confidential, College Park, MD

IT/Computer Support

Responsibilities:

Provided troubleshooting for network, local PCs and servers of The Confidential and Undergraduate Admissions supporting Windows 95/2000/XP, Optix, Sun OS, MS Office Suites, Netscape suite for email and Networker backup software
Performed data back-up, recovery and image creation with Symantec Ghost
Created Unix and Optix scripts to manage tasks, including adding users, checking for disk and network problems and automated searching and printing of student records

Confidential, College Park, MD

Programmer/Assistant to the Systems Administrator

Responsibilities:

Maintenance of software used by the Senior Systems Administrator, Helpdesk Support Team, and members of the campus community
Ported current Visual Basic/MS Access based software to Unix/Oracle 8i/Perl, including employee scheduling tools, time sheet creation/printing applications and automated employee training systems
Wrote and maintained online documentation covering hardware and software supported in campus computer labs
Training and performance evaluations of the Undergraduate Consultants who worked in campus computer labs

Undergraduate Computer Consultant

Responsibilities:

Provided assistance to users of the campus computer labs with up to and over 50 users at any given time supporting Microsoft DOS, Microsoft Windows (3.x, ’95, and NT), Apple Macintosh, Sun Solaris, and IBM VM/SP CMS operating systems

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Warehouse Package Sorter Resume

Baltimore, MD

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