SUMMARY:

• Over several years of Administrative Support and Customer Service experience. Self - motivated and filled with high energy.
• Able to multi-task and be very resourceful when completing complex assignments on tight deadlines. I am a quick learner very well organized and attentive to detail.
• Several years of experience working in a private office and call center environment. Always strive to be professional when providing administrative support to individuals in all levels.

AREAS OF EXPERTISE:

• General Accounting
• Telephone reception
• Office Equipment Operations
• Word Processing and Typing
• Customer Service & Relations
• Filing and Data Archiving
• Orthotic and Prosthetic Systems (OPS)
• Accounts Payable/Receivable
• Problem Solving, Footprints
• Computer Operations (MS Word, MS Excel, MS Access, MS Outlook, Sales force and Power-point software, Janus)
• Health Solutions Plus (HSP), GM

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Service Desk Specialist

Responsibilities:

• Triage problems, document triage methodology, train team members.
• Troubleshoot, and analyze business application issues accurately in a high paced environment.
• Serve as a point of escalation for the Help Desk team and as a liaison to the application and operations service teams.
• Use methodologies and scripts provided by developers or other technical staff to perform data fixes and other tasks that require special privilege.
• Maintain accurate information and timely updates using the ticketing system, BMC (Formally Numara) Footprints. Must use eRA Commons and Grants Management Module
• Create and maintain business application knowledge base and other documents / scripts to support the team mission.
• Mentor team members, develop best practices, and make process improvement recommendations.
• Work with application developers to document changes to applications and provide training / documentation to team members on upcoming changes.
• Advocate the customers’ best interest.
• Understand and act on priority issues.
• Escalate trends to manager.

Confidential, Rockville, MD

Customer Service Specialist

Responsibilities:

• Provided Customer service for national carrier contracts and network members by servicing incoming customer calls;
• Maintained a database of all issues received providing clear and concise documentation.
• Scanned in medical claims for processing of payments
• Responded to client research requests for payment, EOB, and claim status
• Responded to Customer Service inquiries and complaints in a courteous and professional manner, always striving for first time resolution;
• Verified patient eligibility and coverage
• Extensive experience documenting info in CRM systems
• Ability to multi-task and work independently or as part of a team
• Ability to research analytical and problem solving skills Maintained a positive and professional demeanor with internal and external customers
• Type 45 - 50wpm

Confidential, Rockville, MD

Benefits Investigation Representative

Responsibilities:

• Researched and discussed insurance plans and authorization processes
• Collected and analyzed research to communicate alternative funding resources to the Physician offices and patients
• Coordinated and processed requests from manufacturers, patients, and other healthcare professionals
• Managing patient accounts, resolved any billing and collection issues, by interacting with insurers and pharmaceutical representatives
• Assisted patients by taking inbound calls and answering inquiries or questions they may have regarding their case
• Data entry entering all personal information and correspondence

Confidential, Rockville, MD

Administrative Assistant

Responsibilities:

• Assisted public & private adjusters in providing homeowner’s with disaster relief assistance (i.e. flood, fire, collapse) etc.
• Answering phones, switchboard, greeting clients, distributing messages to adjusters and clients
• Handling all incoming and outgoing correspondence using automation equipment
• Preparing requisitions for ordering office supplies, preparing expense reports using spreadsheets for traveling expenses, food, mileage etc.
• Taking care of billing by preparing financial reports using charts/graphs, and handling checks and making deposits
• Preparing all correspondence and contracts while using discretion to set up confidential files for new claims that include sensitive information
• Faxing, copying, scanning, binding, typing of letters, proofs, etc.
• Personal knowledge of Typewriter, MS Access, MS Excel, MS Word 2007, MS Office, MS Outlook, UPS, FEDEX, and Neopost age machine. Typing 56wpm

Confidential, Gaithersburg, MD

Reimbursement Specialists

Responsibilities:

• Worked for a non-profit organization that helped patients by providing free financial assistance to help them with their co-pay and premium payments
• Pre-screened applicants, if eligible for assistance, approve them for a 12-month grant at no cost to the patient.
• Taking inbound calls from patients, assisting with any problems or concerns regarding their case
• Inquired about payment questions, by following up with their submission of claims for reimbursement.
• Assisted medical personnel and various insurance agencies with payment inquiries
• Conduct internet research for the un-qualifying applicants by directing them to alternative foundations that might assist them when were not able.
• Data entry, entering patients personalized information into the database using confidentiality and discretion when storing private information.

Confidential, Salisbury, MD

Administrative Asst. / File Clerk

Responsibilities:

• Greeting clients and offered refreshments as requested
• Answered Switchboard phones, maintaining tracking systems and control files, faxing, typing, scanning, copying large documents using the OCE machine (architectural blue prints);
• Handled all incoming and outgoing correspondence, sorted and distributed mail, preparing transmittals, requisitions for purchases, letters and AIA documentation contracts.
• Limited editing on marketing proposals, folding and binding prints, and archiving basement files.
• Reserving company vehicles for deliveries and conference rooms for meetings;
• Preparing travel authorizations travel vouchers, tracking all mileage for deliveries and reimbursement.
• Scheduled luncheons for CAD classes for both the Architectural and Engineering Departments;
• Maintained supply inventory and keeping up with the vendors to ensure that the supplies and kitchen products were always in stock.
• Prepared receipts for BIDS and blueprints sold for specific building projects.
• Provided research for files and preparation of documents to be picked-up or delivered for the other three office locations when requested.
• Make hand deliveries to other local offices.
• Personal knowledge of Typewriter, MS Excel, MS Word, MS Office, MS Outlook, UPS, FEDEX, and Neopost age machine.
• Typing 55wpm