Maintenance Mechanic Resume Capitol Heights, MD - Hire IT People

TECHNICAL SKILLS

Windows XP - 10
Active Directory
Ticketing systems
MacOS 10 and 11
Typing 80 wpm
Excellent written and oral communication
Ubuntu and Linux Mint
Peripheral install and support
Data entry and analysis
Apple iOS 6-10
Printer troubleshooting
Remote troubleshooting
Android Éclair and up
System upgrades/recovery
Break/fix
Malware removal
Backup/imaging
LAN/WLAN/WAN/VPN

PROFESSIONAL EXPERIENCE

Confidential, Capitol Heights, MD

Maintenance Mechanic

Responsibilities:

Maintaining proper safety procedures at all times to include wearing appropriate personal protective equipment, being self - aware, as well as alerting others to and avoiding dangerous situations.
Satisfactory completion of maintenance and repair tasks throughout the facility by following written and oral direction as well as using hand tools, power tools, and ingenuity.
APPS Machine
Aiding mail processing management personnel by managing computerized mail processing machinery and regularly printing reports.
Aiding in mail flow by starting, suspending, or restarting one or both sides of the computer-controlled machine as necessary to facilitate maximum efficiency.
Troubleshooting local and networking computer errors.
Cleaning and aligning photocells, mirrors, cameras, conveyors, and sorters and ensuring proper operation.
Working independently and with colleagues and higher-skilled coworkers to repair damage and perform preventive maintenance.
Mail Search
Returning mail that has fallen out of mail flow to the proper processing location.
Safely climbing ladders to reach mail that cannot be picked up from the floor.
Checking under slides and trays, around conveyors and between chutes.
Presenting mail separated from its packaging to the proper personnel.
Battery Shop
Changing gel-type and wet cell lead-acid batteries in PITs using a 3-ton hoist and bridge crane.
Safely connecting batteries to the correct charging stations.
Properly labeling charged batteries to ensure full cool-down time.
Submitting a written report detailing inventory and status at the end of the night.

Confidential, Hanover, MD

Tier 2 Technical Support

Responsibilities:

Managed incoming queue of help desk tickets from 50+ clients via email or phone.
Responded to clients' emails and provided end user support remotely (VNC, Logmein and TeamViewer), and over the phone.
Resolved complex technical issues that arose on client computer by troubleshooting.
Effectively made recommendations to IT users on selection of hardware and software.
Successfully administered user accounts, Exchange mailboxes, and security and distribution.
Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates.
Managed assets inventory and deployed desktop images to end users.
Maintained queue of an average of 12-15 tickets per day, resolved tier 1-2 support issues.
Actively worked with hardware and software vendors to resolve client issues in a timely manner.

Confidential, Falls Church, VA

Desktop Support Associate

Responsibilities:

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
Experienced with diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff.
Used Active Directory to reset passwords and add/remove computers from the network.
Configured Exchange email on mobile devices on: iPad, iPhone, Android, Windows Phones, etc.
Troubleshot hardware and applications (laptops, desktop, mobile devices, Microsoft Office, VPN, RDP, & other applications).

Confidential, Clinton, MD

Desktop Support Technician

Responsibilities:

Managed in-house ticketing system to organize and complete nearly 100 tickets a month.
Installed, configured, monitored and troubleshot PC's to support end-users.
Completely dis- and re-assembled desktops including: expansion card(s), RAM, hard drive, ODD, and PSU installation and configuration.
Disassembled, dusted, and reassembled laptops.
Removed, cleaned, and reapplied thermal paste on CPUs and GPUs in laptops and desktops.
BIOS configuration and troubleshooting in laptops and desktops.
Battery, RAM, screen and HDD troubleshooting, repair/replacement and upgrades in laptops.
Safely handling and transporting computers and parts within the facility.
Analyzed hardware and software issues. Systematically solved said issues.
Configured all new equipment including installation and updating of software, as well as troubleshooting and network connections.
Created accessible technical documentation and properly educated end-users as necessary.

We provide IT Staff Augmentation Services!

Maintenance Mechanic Resume

Capitol Heights, MD

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