Help Desk Technician Resume

SUMMARY:

Acquire a challenging position which will allow me to utilize my skills as well as acquire new abilities
5+years of Customer Service and Help Desk experience
Coaching Development Skills
Excellent written, oral and interpersonal communication skills
A strong team builder and player; able to easily build rapport with team members and clients
Acquire skills quickly while successfully taking on new challenges under pressure

COMPUTER SKILLS:

PROFESSIONAL EXPERIENCE:

Help Desk Technician

Confidential

Responsibilities:

Working on an extended contract with Confidential Global Services
Provided phone and IT help desk support for local and off site users
Responsible for creating, replying, taking ownership of web tickets using Siebel and Remedy ticketing systems created globally
Providing technical support on VIOP, networking, and video products powered by Confidential
Maintained current knowledge of relevant technologies as assigned
Promoted to Confidential’s Concierge team which works directly with VIP clients
Monitors/manages systems on a private network
Remotely access to assist with Outlook meetings/troubleshooting

Help Desk Technician

Confidential

Responsibilities:

Checked company vehicle registration and titles to ensure information is current and valid
Photocopied and mailed all documents to corresponding companies as well as customer for back up purposes
Assisted supervisors with administrative duties per request
Handled inbound calls regarding billing information and company vehicles titles

Advanced Services Technical Support

Confidential

Responsibilities:

Handling 100 or more calls covering high speed internet, video services, and VOIP phones
Kept a detailed log of issues and events using Remedy Confidential and
Troubleshooting LAN/WAN & wireless connectivity problems on Windows and MAC operating systems
Collect and analyze data using Confidential ticketing system to report trends and performance
Maintaining monthly statistics

Account Processor

Confidential

Responsibilities: