SUMMARY:

• Self - starting multitask oriented individual motivated to be productive and a major contributor.
• Diverse experience in a variety of administrative assistant responsibilities.
• Strong organizational, facilitation, communication, and problem-solving skills.
• Ability to accurately assess organizational needs and implement administrative procedures.
• Talent for coordinating multiple projects and meeting demanding deadlines.
• Works equally well independently or as a team player.
• Poised and competent as a professional business representative.
• Proficiency with PC’s and a wide range of commercial software.

TECHNICAL SKILLS:

MS Office applications, Visio, WordPerfect, QuickBooks, Type 70 wpm; 10 key/touch

EXPERIENCE:

Administrative Assistant/Office Manager

Confidential, Englewood, CO

Responsibilities:

• Expense reports, travel arrangements, vendor and contract management
• Created filing systems for office and warehouse, catering for staff, ordered kitchen, janitorial and office supplies

Business Support Analyst

Confidential, Denver, CO

Responsibilities:

• Accurately process electronic medical membership files to include Manual file compare, Auto file compare, Change, Full, Premium and Hawaii files. Report fatal and non-fatal errors.
• Analyze, research and resolve Health Record Number discrepancies for members.
• Software utilized in position includes Common Membership, Macess, Access, CSC GAE, and Lotus Notes.

Administrator to VP

Confidential, Aurora, CO

Responsibilities:

• Accurately input and submitted Personal Information Registers as well as Preneed Trust, Insurance and Medicaid contracts into Great Plains software.
• Professionally answer Preneed department phones for seven locations, assist clients with contract issues.
• Organize Peace of Mind sessions for sales counselors, compile counselors’ monthly sales revenue, managed credit card transactions, checks and receipts for accounting department.

Data Entry Clerk

Confidential, Englewood, CO

Responsibilities:

• Responsible for accurately editing Inventory records in Excel software.

Administrative Assistant

Confidential, Greenwood Village, CO

Responsibilities:

• Provide support for a Vice President, Assistant Vice President and staff of 40.
• Create Pivot Tables of department projects for use in weekly management meetings.
• Responsible for arranging travel, completing expense reports, scheduling conference rooms for departmental meetings, onboarding new employees, meeting minute dictation and distribution, order office supplies.
• Coordinated accounts payable and receivables through Oracle for invoicing.

VOIP Order Support Specialist

Confidential, Highlands Ranch, CO

Responsibilities:

• Responsible for accepting orders directly from sales, verifies the order and submits to downstream systems for LNP processing.
• Supported the installation and activation of core and strategic products i.e. PIP, VOIP and TI services.
• Coordinate implementation between customer and account team.
• Provided customer service throughout the implementation process including ownership of all customer and account team communication.
• Responsible for accurate order entry and overall monitoring of the order, escalation management where necessary to drive CDDD. Create CSR’s for VOIP/IP Trunking.

Office Assistant

Confidential, Denver, CO

Responsibilities:

• Utilize Timberline Accounting software to create invoices, accounts payable/receivable, verify payroll, new job creation and job costing.
• Back-up Receptionist and Office Manager for breaks.

Account Administrator

Confidential, Greenwood Village, CO

Responsibilities:

• Accurately process 401k distributions, rollovers, IRA withdrawals, and plan terminations.

Receptionist/Administrative Assistant

Confidential, Littleton, CO

Responsibilities:

• Professionally answered 6-line phone system and routed calls appropriately.
• Analyzed prices for lowest cost to employer. Purchased office and kitchen supplies.
• Provided travel arrangements to management, faxing and filing of invoices, and catering.

Administrative Assistant

Confidential, Englewood, CO

Responsibilities:

• Provide support to Vice President and Training Staff.
• Track Confidential credits for class attendees. Mail certificates of credit hours to attendees.
• Manage preparation, registration, equipment needs, hotel arrangements, curriculum handouts, catering and conference room set up for Colorado Supervision Training courses.
• Contact agencies for co-sponsorship of FGDM Conference and track participant’s enrollment.
• Maintain department calendar, employee’s time off and offsite meetings.
• Complete time cards, expense reports, and travel arrangements for offsite staff.
• Provide meeting organization to include scheduling conference rooms, conference calls to include pass codes and dial in numbers.

Executive Assistant

Confidential, Centennial, CO

Responsibilities:

• Provide support for a Senior Vice President (SVP) and staff of 180.
• Effectively completed travel arrangements to include business meetings, off-site courses, conferences, and personal travel.
• Enter and track employees’ time off in Ceridian. Daily calendar maintenance. Printed various reports for staff.
• Provide meeting organization for sites in NY, Rochester, Boston and Denver office to include: Establishing dial-in numbers and pass codes for conference calls; meeting invitations; scheduling conference rooms; catering needs, equipment and conference room set-up.
• Confirmed for accuracy to the Human Resources department employee’s correct departments, cost centers and managers prior to HR rolling out a new Performance Management System to all employees.
• Maintain office supplies, equipment maintenance, organizational charts, and invoice preparation.
• Initiate new hire forms, security access approval, computer and phone installations, move requests, equipment requests, seating arrangements, software licenses, and name plates. Also coordinated internal office moves for departmental employees.
• Distribute payroll, mail, attendance reports, annual benefit packages and meeting minutes. Input employees training into LMS system database. Coordinated event planning for department and upper management staff.
• Obtained required documentation to process accounts payable and receivable for departmental invoices.
• Provided back up to the CEO, Executive Assistant and Board of Directors.