Implementation Technician Resume

SUMMARY:

Professional, detail - oriented, and self-motivated individual seeking a position in the field of Information Technology.
Developed strong analytical skills, team management, problem solving, time management, resource management, leadership, and customer service skills through seven years of experience in the loan and mortgage industry.
Experience with keeping sensitive information private as well as creating and implementing successful strategies to fix networks and trouble shoot computer issues.

TECHNICAL SKILLS:

Operating Systems: Windows 7, Windows XP, Windows 98, Windows 95

Additional Skills: Active Directory, Password Reset and User Add-Ons

Application Software Knowledge: Microsoft Office (Word, Excel, PowerPoint), Outlook, SQL)

WORK EXPERIENCE:

Implementation Technician

Confidential

Responsibilities:

Responsible for installing and/or replacing hardware (PCs, printers, monitors and label printers) and software at various Confidential locations and doctor’s offices.
Train Confidential employees and doctor’s associates on new and existing software.
Troubleshoot any existing tickets that populate within my que in person or remotely where needed.
Installation of hardware for Safeway locations, confirm and/or troubleshoot connectivity issues, and confirm location is up and running.

Team Lead / P C Technician

Confidential

Responsibilities:

Ability to backup applications, browser favorites, documents, and other various computer software
Archive and troubleshoot Outlook and Microsoft Office
Set up end user logins
Follow detailed, scripted instructions to ensure quality
Train team member on MDM software for user implementation
Install and maintain hardware and software.
Install, test and deploy new client software applications.
Provide troubleshooting assistance to end users.
Maintain, install, and upgrade computers as necessary
Install new images as scheduled and needed
Provide maintenance and support for printers and various other devices
Provide help desk support as needed
Perform testing of new operating systems and various software and hardware
Perform hardware repairs
Troubleshoot software issues
Order PC parts as needed
Perform virus/spyware removal

Field Service Technician

Confidential, Owings Mills, MD

Responsibilities:

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Demonstrates required digital competencies associated with assigned products and level assignment.
Completes technical training on new equipment as assigned.
Installation of software applications
Assist help desk with installation of new devices
Organize large installations of devices for medical facilities and financial institutions with multiple locations
Assist with migration to update Windows based software

Support Specialist

Confidential, Beltsville, MD

Responsibilities:

Senior Loan Officer

Confidential, Crofton, Maryland

Responsibilities:

Create and obtain new business relationships to develop sales through walk ins, cold calls, and referrals.
Rank as top 10 performer consistently each month.
Coordinate and design financial programs to fit customer needs.
Sustain large network with approximately # realtors, builders, banks, etc.
Produce 4-8 units monthly with average unit size between $400 and $600k.
Develop marketing plans to create and maintain ongoing customer relationships, enhancing the company branding.
Maintain a database of 500+ customers.