TECHNICAL SKILLS:

• Windows 2003 & 2008 installation and configuration, troubleshooting, performance monitoring and tuning, security hardening and Microsoft clustering.
• Confidential Proliant Server, Confidential Blade Server c7000 chassis, IBM and Confidential Power Edge Server hardware and software installation, configuration and troubleshooting.
• Veritas Backup Solution and Disaster Recovery management and planning.
• Troubleshooting and management of network and internet applications.
• Management and migration of VMware 3.0, vSphere 4.X, ESXi virtual environments.
• Implementation or DFS in VMWare 4.X environments.
• Migration of VMware environment and upgrades. P2V and V2V.
• Management and support of Citrix Winframe, Presentation and Xenapp Server environment.
• Deployment of VDI environment, management, configuration and support.
• DNS server management including record creation and zoning.
• Virtualization for Desktops and Server via VMware ESXi Vsphere 4 and 5 servers.
• Microsoft Server support 2003, 2008 and 2008 R2 environments.
• Microsoft Exchange 2000 & 2003 mail server administration.
• Remote desktop support via Landesk.
• Knowledge of internet protocols ie HTTP, HTTPS, FTP, SNMP, DNS, WINS, DHCP.
• Knowledge of mail routing protocols ie. SMTP, IMAP, NNTP
• Skilled in server monitoring and server disaster recovery in NOC environments.
• Lotus Notes R6, R5, 4.0 and 3.0 application development and administration.
• Skilled in Active Directory management in 2003 & 2008 environments.
• GPO creation and FSMO role assignments.
• Supporting IIS and MS SQL Servers.
• Knowledge of Cisco Router and Switching Protocols and configurations.
• Knowledge of disaster recovery procedures and outage recovery procedures.
• Blackberry 4.0 Server Administration.
• Windows XP, Vista and 7 desktop and OS support.
• Configuring network devices and troubleshooting desktop related issues.
• Confidential RDP / Altiris Server setup and deployment of workstations and servers.
• Remedy, Tivoli, HEAT, Service Center and Maximo proficient.
• Change Management and Incident Management proficient.
• MS SCCM and MS MOM.
• Knowledge of backup and restore procedures using Net Backup and Veritas.
• Backup trending using Aptar.

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria VA

OCIO Service Analyst

Responsibilities:

• Support USPTO proprietary software applications.
• Manage user in Active Directory Environment.
• Support remote user environments via PCA, MSLync and Secure Meeting.
• Support Cisco Webex, VPN and RSA Secure connections.
• Manage Software application push via Altiris.

Confidential, Washington, DC

Data Center Engineer

Responsibilities:

• Installation of Confidential Proliant DL580 and DL980 servers.
• Installation of ARISTA network switches.
• Installation of fiber cable and cat6 cable for SAP HANA cloud environment.
• Configuration of Confidential ilo cards for servers.
• Rack and stack servers.

Confidential, Gainesville, VA

Security Consultant

Responsibilities:

• Manage Customer accounts.
• Installation on CCTV, IP cameras and surveillance systems.
• Installation and troubleshooting GE, Ademco and Honeywell security devices.
• Engineer custom security system for commercial and residential applications.
• Setup IP cameras for remote monitoring.

Confidential, Washington, DC

Network Field Technician

Responsibilities:

• Run Cat6 cable for network infrastructure.
• Terminate Cat6 cable.
• Install and terminate patch panel.
• Log and track Ethernet cable runs.

Confidential, Washington, DC

Desktop Support Specialist

Responsibilities:

• Support 5 school weekly rotation.
• Troubleshoot and install printers, IPads and other devices.
• Troubleshoot network connectivity to workstation, printers and other devices.
• Perform imaging on laptop, desktop and mac computers.
• Setup users and troubleshoot DC STAR application.
• Setup and configured email and software application.

Confidential, Richmond, VA

Network Technician

Responsibilities:

• Data Center LAN port Audit.
• Logged active and inactive port on Cisco C6500E switches.
• Compile spreadsheet of LAN switches and ports.
• Identified and logged Data Center switches.

Confidential, Richmond, VA

Level 3 Wintel System Administrator

Responsibilities:

• Manage Confidential ’s Windows 2003/2008 server environment.
• Coordinate Confidential failed hardware replacement.
• Manage and deploy Citrix Xen App environment.
• Perform root cause analysis (RCA).
• Project planning and documentation of procedures.
• Manage V Sphere environment and legacy ESX 2.5, 3.5, 4.0 virtual environment.
• Create RFC for Change management in production environment.
• Monitor production servers in NOC and monitor server base, health and welfare for BOA Global Fulfillment Solutions Application.
• Provide server support to meet priority level SLA’s.

Confidential, Washington, DC

Assistant Manager

Responsibilities:

• Manage sales staff of 8 salespersons.
• Create reports; operate POS system, manager day to day activities of the retail store. Perform Daily Store Operations.
• Perform customer service activates.
• Manage cash and cash flow opportunities for CMRG.
• Open and close store to company guidelines.
• Build Customer relationships.

Confidential, Ashburn, VA

Data Center Engineer

Responsibilities:

• Repair failed Confidential Blade, Confidential and IBM Severs server hardware with SLA.
• Monitor Confidential server via Confidential System Insight Manager.
• Compliance management and creation of server standards.
• Replaced failed disk in disk RAID. Setup disk RAID in Confidential environment.
• Install and replace Confidential BL280, 460, 680 Blade servers in c7000 chassis.

Confidential, King George, VA

Realtor

Responsibilities:

• Perform comparative market analysis to determine the best possible home pricing.
• Create sales listings and market client homes for sale.
• Assist client on purchase or sale of homes.

Confidential, Richmond, VA

Virtualization Specialist

Responsibilities:

• Provide Support for Confidential ’s virtualization consolidation project.
• Create documentation for ESX Migration and Conversion processes.
• Responsible for migrating VM from 2.53 environments to 3.0.1 environment.
• Configure VMs for VCB backups in ESX Ranger.
• Manage and maintain VM 3.0 server farms.
• Installation of Confidential Proliant Blade servers in a P class chassis.
• Migrated servers from 2.5.3 VM environments using 3PAR LUN methodology.
• Troubleshoot migration and conversion failures with VM Ware.
• Virtualized physical servers into VM server farm.

Confidential, Laurel, MD

System Engineer

Responsibilities:

• Administer Windows Server Active Directory 2000/2003.
• Management and provide support for the Windows 2000 and 2003 servers.
• Manage server patch solution and Enterprise Anti - Virus solution.
• Provide user support for MS Exchange 2003 and Blackberry Server 4.0.
• Design and implement network server solutions.
• Management Firewall Server in DMZ.
• Update Systems administrator guide.
• Install manage and troubleshoot VM ware server farm in 2.5 environments.
• Manage disaster recovery solution, Veritas Net Backup 5.0 & 6.0
• Installation of operating systems, windows based applications and third party software.
• Install Confidential Proliant DL & ML servers via automation via Altiris and Confidential RDP.
• Network and operations monitoring in production and test environment.
• Manage Confidential Rapid Deployment Server for rapid deployment of Confidential servers and Confidential Blade server in test environment. (Altiris)
• Manage OS patching solution & Enterprise Antivirus Solution.
• Installed and manage disk RAIDs and RAID Arrays.
• Managed, installed and configured Windows 2000 and 2003 servers.

Confidential, Fairfax, VA

Network Engineer / Exchange Administrator

Responsibilities:

• Provide admin support for Windows 2000 and Windows 2003 server.
• Install and support Confidential ML & DL server environment.
• Support School System server infrastructure.
• Call Compaq for replacement of defective hardware.
• Support Windows 2000 & 2003 active directory.
• Support NOC server environment
• Install and support Windows 2000 & 2003 on student information servers.
• Support existing XP terminal for remote connection to terminal server.
• Monitor server connectivity and up status via What’s Up Gold and Insight Manager in NOC.
• Setup permission and access in Active Directory Environment.
• Provide MS Exchange 2000 & 2003 support.
• Manage and Blackberry Server and troubleshot Blackberry Issues.
• Migrated Exchange mailboxes from 5.5 to 2003.

Confidential, Rockville, MD

Network Engineer /Exchange Administrator

Responsibilities:

• Provide admin for Windows 2000 and Exchange 5.5 Server .
• Support NRC user both locally and remotely using SMS.
• Provide SMS support in client/server environment.
• Manage backup system for HAWAII and MARYLAND servers.
• Support Windows 2000 active directory.
• Install and support Windows XP and 2000 Pro.

Confidential, Baltimore MD

Network Admin. / Kaiser Heath Care

Responsibilities:

• Provide administrator support for Novelle4/ Windows 2000, XP and client workstation configuration.
• Installation of user workstation in both doctor’s offices and treatment centers.

Confidential, Washington DC

Systems Administrator

Responsibilities:

• Administer Windows 2000, XP and NT 4.0 in a client/server environment.
• Update and manage the system administrator guide.
• Provide user support in the hardware and software areas including installation and troubleshooting end user issues.
• Provide maintenance of existing LAN/WAN infrastructure for the Supply Division of the Naval Research Laboratory.
• Created records for DNS server.
• Administer network security measure to prevent network intrusion.
• Support daily IT functions for a 125 user network.
• Perform technical planning, cost and risk assessments for systems integrations.
• Assist in the development of a Bar Code Tracking System.
• Provide MS Exchange 5.5 support mail users.
• Manage backup and data recovery system for Windows NT platform.
• Administer 3270 sessions on an ssh secure connection.
• Evaluate new software and hardware to be sold in the Confidential supply store.
• Install Oracle client and assist in database management.
• Manage Firewall server for Supply Division.

Confidential, Washington DC

Lotus Notes Administrator

Responsibilities:

• Responsible for monitoring World Talk servers and SMTP gateways for incoming and outgoing Lotus Notes email.
• Built and setup R5 Notes servers; check status on region wide Lotus Notes R5 servers in Windows NT/2000 environment.
• Monitor server environment in NOC using Site Scope, What’s Up Gold and Insight Manager.
• Tested and developed new strategies for implementing new Notes functionalities.
• Troubleshot problems may occur on Notes server, as well as researched and tested new Lotus Notes mail products. Troubleshoot mail routing issues and repaired Compaq Proliant series servers.
• Tested mail server connectivity hourly. Monitored Postmaster inbox and World talk virus folder; updated various files that allow access to Confidential email. Assisted users by releasing large Email files.
• Prepared documentation on procedures to add to the FAQs.
• Migrated Windows NT4.0 Servers to Windows 2000.
• Migrate CC: mail users to Lotus Notes.

Confidential, Annapolis, MD

Systems Engineer

Responsibilities:

• Provided rack access to NT, Unix server and CISCO routers.
• Installed and maintained Cybex switches; installed CISCO 2984 switches.
• Ran and terminated Fiber Optic cable; installed rack mounted cable management systems.
• Managed Checkpoint Firewall Server.
• Monitored Data Center servers via NOC.
• Completed change control on productions servers during change of windows.
• Provided support during severity 1 outages of productions servers.
• Monitored network server at the Tier II level and provided disaster recovery and performance monitoring.
• Installed and configured new Compaq servers and maintained existing server as needed.
• Perform on-site troubleshooting and correction of problems with hardware and software.

Confidential, Silver Spring, MD

Systems Engineer

Responsibilities:

• Handled service calls for end user support.
• Worked with external customers with connectivity and access problems logging into Confidential 's Direct Customer Access System.
• Worked closely with MCI, Sprint, AT&T, and a verity of external telecommunication company to resolve DCAS issue.
• Created and escalated outstanding trouble tickets for DCAS and EDI issues.
• Facilitated conference bridges to resolve outage issues.
• Assisted customers by configuring Windows NT, 95, and 98 for dial up into DCAS web GUI.
• Handled service calls for end user support of Legacy application.
• Administered log-ins and password resets for mainframe applications; supported Confidential 's proprietary mainframe application.
• Provided tier I support for mission critical and whole office outages.
• Performed mainframe operator functions, such as purging mainframe printer, and jobs, and restarted lines and connection.
• Walked employees through configuring dial up from home into the Confidential Network, via RAS, IPRS, ASCEND.
• Troubleshot network issues after hours.
• Assisted users in configuring the Cisco 776 and 800 series routers for remote access.
• Responsible for taking service calls for end user support.
• Administered CC Mail remotely in versions 6 & 8.
• Managed user accounts in Windows NT 4.0 and Novell network environments.
• Supported the SSNS system and business office clients.
• Helped troubleshoot mainframe problems and user accounts.
• Served as the point of contact for mission critical application, server, routers and legacy applications.

Confidential, Crystal City, VA

Systems Analyst

Responsibilities:

• Responsible for installation and maintenance of any component needed for daily operation on the NT server environment.
• Performed Web services for the organization; developed Internet and Intranet Pages for the company.
• Administered the CC MAIL and NT servers.
• Made recommendations for, and purchased equipment needed to meet mission statements.
• Installed and maintained the NT LAN; migrated the NT platform with a 10 Net LAN.
• Served as the lead technician.
• Supported Windows 3.1, Windows 95, Windows NT Workstation desktop and Network.