Customer Support Specialist Resume
4.00/5 (Submit Your Rating)
Mclean, VA
OBJECTIVE:
Seeking a leadership position that allows me to be creative with my team and colleagues; ensuring that I am upholding the values of the company while driving my team to success
PROFESSIONAL EXPERIENCE:
Customer Support Specialist
Confidential, McLean, VA
Responsibilities:
- Customer Support - billing, contracts, account maintenance
- Technical Support - installation instructions, wireless cameras, troubleshooting
- Mentor Program - mentoring new and existing customer support specialists
- Acting Supervisor - proposed to be supervisor while manager is unavailable responsible for 9 customer support specialists
- Supervisor Training - escalations training, creating resources for specialists
Retail Sales Consultant
Confidential, Washington, D.C.
Responsibilities:
- Product Sales - wireless phone, home phone, home security
- Recurring Sales - insurance, text messaging, apps, data packages
- Product Tech Support - Apple, Android, Windows, Blackberry
- Customer Service - billing, contracts, phone payment agreements
- Store Procedures - opening and closing the store, counting tills, balancing deposit
Office Assistant
Confidential, Beltsville, MD
Responsibilities:
- Correspondence - responding to e-mails, faxes, relaying messages and returning phone calls
- Customer Support - placing orders, confirming recurring orders
- Schedules - confirming hours and pay
- Office Manager Saturday - confirm deliveries, create orders, close warehouse
Retail Sales Consultant
Confidential, Lanham, MD
Responsibilities:
- Product Sales - wireless phones, hot spots
- Product Tech Support - Android, Blackberry, Windows
- Recurring Sales – talk time, text messages, data, insurance, apps
- Customer Service – billing, contracts, phone plans
Customer Retention
Confidential, Las Vegas
Responsibilities:
- Customer Retention – troubleshooting, retaining revenue
- Upsells – equipment, monthly rate
- Account maintenance – billing, contracts
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