IT Support Technician Resume Hagerstown, MD - Hire IT People

SUMMARY:

Experienced technician seeking a position as a Help Desk / Hardware Support Technician.

SKILLS:

16 years of IT experience
Customer Service
Organization
Software Troubleshooting
Hardware Troubleshooting
Network Troubleshooting
Windows NT 4.0 / 2000 / XP / 7 / 10
Marine Corps Leadership
Symantec Corporate Edition
Symantec System Center Console
Microsoft Exchange/Active Directory
MS Office 2000 - 2013
Service-Now Ticketing System
EM7 Network Monitoring
Confidential
Remedy Ticketing System

PROFESSIONAL EXPERIENCE:

Confidential, Hagerstown, MD

IT Support Technician

Responsibilities:

Desktop and system support using Service Now ticketing system.
System imaging, updating, and implementation.
Asset management and administration.
Troubleshooting software, network access, and hardware issues on desktop and laptop computers.

Confidential, Frederick, MD

PC/LAN Analyst

Responsibilities:

Desktop and system support using a Pac2000 / Flex ticketing system.
Troubleshooting software, network access, and hardware issues on desktop and laptop computers.
System imaging, updating, and implementation.

Confidential, Mishawaka, IN

Field Support Technician

Responsibilities:

Working independently traveling to 11 different stores supporting all Lowe’s IT systems.
Troubleshooting and applying repairs to cash registers, PC systems, HP printers, wiring (fiber and CAT6), and wireless access points throughout the store.
Tracking and maintaining service requests and trouble tickets utilizing a Service Now ticketing system.
Following and meeting deadlines for various hardware upgrade, asset management, seasonal changes, and store streamlining projects.

Confidential, Jessup, MD

Windows 7 Migration Team - IT Support

Responsibilities:

Call center support for laptops and desktops requiring an upgrade to Win7.
Laptop imaging, repair, and distribution.
Log user issues using Service-Now ticketing system.
Configure e-mail, printers, and mapped network drives for users on new Win7 machines.
Windows 7 data migration.

Confidential, McLean, VA

Enterprise Support Center - IT Support

Responsibilities:

Network monitoring and troubleshooting using EM7 network monitoring software.
Desktop and peripheral support using a Service-Now ticketing system.
Mobile phone support (iPhone & Android), account set up, and e-mail support.
Laptop imaging, repair, and distribution.
Log user issues using Service-Now ticketing system.

Confidential, Annapolis Junction, MD

Secure Operations Support Team - IT Support

Responsibilities:

Desktop and peripheral support using a Service-Now ticketing system.
System image creation, updating, and implementation.
Asset tracking and database maintenance using Red Beam software.
User account and computer administration using Active Directory.

Confidential, Washington, DC

Desktop Support Technician

Responsibilities:

Desktop and peripheral support using a Service Center database.
User account and computer administration using Active Directory.
Troubleshooting software and hardware issues on desktop and laptop computers.
Printer and plotter support and maintenance.

Confidential, South Bend, IN

Information Systems Support

Responsibilities:

Monitoring daily backups for local and remote servers.
Restoring databases and mail files for customers using Confidential .
General Lotus Notes / Domino server environment cleanup and maintenance.

Confidential, HI

Network Security Officer

Responsibilities:

Administrated and maintained network security running weekly virus scans, updating virus definitions on Symantec Server and ensuring Information Assurance & Vulnerability Assessment (IAVA) compliancy on 13 Classified and 14 Unclassified networks.
Mitigated threats by researching viruses, removal methods, vendor patches and proxy web servers.

Confidential, HI

Help Desk Technician

Responsibilities:

Supervised and oversaw personnel in installing, configuring and maintaining 1,200 users and/or workstations.
User account creation and administration utilizing Microsoft Active Directory.
Ensured timely and efficient work by maintaining trouble tickets in a Remedy database.
Managed, organized and researched all requests concerning the purchase of new hardware, software, printers and networking peripherals.
Administrated and maintained a Windows NT/2000 network servicing over 1000 users in a LAN/WAN environment.

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It Support Technician Resume

Hagerstown, MD

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