SUMMARY:

• Analytical and top - performing leader with comprehensive experience in managing projects encompassing systems migration, integration, and implementation to provide industry-leading IT solutions.
• Critical thinker and methodical technology consultant, well-versed at developing program plans for business process transformation initiatives, which include project objectives, technologies, systems, information specifications, funding, and staffing.
• Recognized for ensuring compliance of deliverables with quality standards, client requirements, and specifications.
• Effective communicator with management and interpersonal aptitude essential in motivating, training, and leading cross-functional teams to accomplish set-forth goals.

AREAS OF EXPERTISE INCLUDE:

• Agile and Scrum Methodologies
• PMBOK
• Risk Mitigation
• Costing and Budgeting
• Vendor Coordination
• Client Relations and Presentation
• Business and IT Strategic Planning
• Root-Cause Analysis
• Business Intelligence
• Troubleshooting

TECHNICAL SKILLS:

• Office Applications (Project, Visio, and SharePoint)
• Adobe Acrobat
• PowerShell iOS
• PHP
• HTML 5

RELEVANT EXPERIENCE:

Confidential, Fountain Valley, CA

Infrastructure Manager

Responsibilities:

• Administered nine top-performing teams comprised of 32 staff along with 33,000-unit inventory and over $1.5M budget
• Established local and remote Client Support and Asset Management teams by monitoring performance through results-based metrics and using remote collaboration tools, such as SharePoint
• Formulated root-cause and workflow analysis procedures for desktop support teams while utilizing techniques such as workflow analysis, quality assurance, and change management
• Oversaw vendor relations and observed strict compliance with contracted services
• Collaborated with subject matter experts from various vendors to initiate a technology to support affiliated companies
• Capitalize on industry skills in handling the following initiatives:
• Development of in-house computer forensic policies and procedures; and
• Assistance to Hyundai Motor America Legal Department in executing a legal hold chain of custody processes as well as human resources and legal hold data collection procedures
• Managed and accomplished enterprise-wide infrastructure implementation programs for major clients, such as KIA Motors America, InnOcean Worldwide, and Mobis Parts America
• Directed groups across wide financial, technical, and business initiatives to discuss business objectives to teams and monitor overall progress to ensure timely and within budget completion of project milestones
• Assessed statistical and financial data to mitigate risks as well as led change management efforts in a dynamic environment
• Identified methods and tools to ensure seamless project processes, which involved the development of a comprehensive project road map, plan, timeline, and work breakdown structure
• Played a major role in maintaining operational compliance by 96% along with department service-level requirements for over five years
• Pioneered a customer satisfaction program to determine client feedbacks based on service experience, thus driving customer satisfaction by 32% through surveys and 12% in forward planning
• Took charge of implementing the Confidential Service Center Configuration Manager (MS SCCM) which increased remote desktop software deployment and system monitoring capabilities as well as maintained 96% of overall monthly service update and patching compliance for 57 facilities across North America
• Served as the key person in addressing the nine-month backlog on closure network service requests (NSR); thereby boosting service-level agreement metrics by maintaining overall compliance by 92%; and enhancing services which closed 60% of support requests within the day
• Gained distinction for obtaining the following accolades:
• Employee of the Quarter award in April and July 2007 for service excellence;
• Certificate of Completion for fulfilling the Global Exchange Program of the company in October 2010;
• 5 Year of Service Award for five years of dedicated and top-notch services; and
• Certificate of Participation for significant contributions in the Hyundai Motor America SAP implementation initiative

Confidential

Project Manager

Responsibilities:

• Oversaw the design and rollout of a robust, scalable, and secure virtual desktop infrastructure (VDI) for clients
• Successfully fulfilled project processes on-time and on-budget, which enabled the stakeholder to access corporate systems seamlessly by avoiding risks and challenges associate in entering systems from personal computers in a Confidential environment

Confidential

Project Manager

Responsibilities:

• Administered the implementation phase of the Hyundai Motor America’s legal department record retention system
• Enhanced legal compliance and records retention capabilities by delivering a cutting-edge records retention system

Confidential

Project Manager

Responsibilities:

• Led a large-scale SCCM initiative across multiple enterprise environments
• Handled system integration initiatives transparent to the client’s end-users, which enabled remote management of all enterprise-wide computer systems