AREAS OF EXPERTISE:

Customer service (20 years) * Desktop & Laptops (20 years) Thin Client Computing (2 years) * Network Cabling (20 years) * Routers (10 years) * Printers (20 years) * Apple (10 years)/Android phones (2 years) * Hard Drives * Lifesize, Cisco, & Polycomm video conferencing (5 years) * Dell and HP\Compaq servers (10 years)* Microsoft Surface (2 years)* iPad (10 years) * Microsoft Active Directory (12 years) * Novell Console One (2 years) * Norton Ghost (3 years) * PC anywhere (10 years) * Citrix Client (10 years) * BMC Remedy ticket tracking (8 years) * Service Now ticking tracking (2 years) * Microsoft Office Suite (20 years) * Installation, Configuration, and monitoring of E Trust, McAfee Antivirus, Norton’s/SEP Antivirus programs (20 years) * Filesite (2 years)* Desksite (2 years) * TCP/IP * Microsoft Windows (20 years) * Windows Server Enterprise Edition (8 years) * Blackberry Server (3 years) * Exchange Server (15 years)* iOS (8 years)* MDT (5 years)* Bitlocker (2 years) * Asset management/procurement (15 years) * Lead instructor/teaching (3 years) *

WORK EXPE RIENCE:

Confidential, Washington, DC

Regional Desktop Technician

Responsibilities:

• Provided Tier 2 and Tier 3 helpdesk support via telephone, remote desktop, or deskside.
• Imaged and configured all desktops, laptops, and tablets using SCCM protocol.
• Configured iPads, iPhones, Android phone, and other tablets for staff.
• Provided and supported video conferencing support for staff.
• Provided deployment and detailed training for new hires.
• Assembled IT furniture and manage wiring configuration offices.
• Handled all desktop, laptop, printers, Cisco Ip phones, and other IT related issues for staff.
• Order supplies for staff when requested and manager’s approval.
• Fulfilled requests that were made from staff with manager’s approval.
• Scheduled and meet with vendors to have hardware fixed, repaired, or replaced.
• Worked with other team members to complete various tasks IT related.

Confidential, Germantown, Maryland

Desktop/Network Administrator

Responsibilities:

• Provided Tier 2 and Tier 3 helpdesk support.
• Handled all network, desktop, laptop, CCTV, printers, cabling, and other IT related issues.
• Imaging computers with Norton's Ghost and MDT 2010 software.
• Migrating desktops and laptops from Microsoft XP to Windows 7.
• Join and removed computer(s), client(s), and accounts within Active directory.
• Joined networked printers to the network using DHCP or static ip addresses.
• Contact vendors to obtain necessary hardware and software for clients.
• Perform routine maintenance on servers.
• Awarded as Employee of the Month for outstanding service.
• Administrator of telephone accounts for end users on a PBX digital network and IP Cisco phones.

Confidential, Washington, DC

Technician III/Blackberry Administrator

Responsibilities:

• Assisted 500+ internal and remote clients with technical support for desktop and desk side support by troubleshooting and determining cause of problems.
• Maintained the availability of the computer system networks (desktops, laptops, and network accounts).
• Responsible for hardware and software systems’ malfunctions and repairs. Contact vendor(s) for support, replacement parts, and repairs.
• Conducted on - site repairs for internal and remote clients.
• Monitored and operated IBM’s AS/400 e Server series.
• Configured, created, and deleted accounts for clients on the Blackberry Enterprises Server (BES).
• Responsible for keeping the BES compliant with the latest updates.
• Assisted clients with Blackberry device malfunctions and provide recommendations for upgrades or replacements.
• Assisted others or work alone in computer hardware/peripheral moves, add-on, and changes to various computer configurations.

Confidential, King of Prussia, PA

Independent Contractor

Responsibilities:

• Lead instructor for teaching the course The History of Computers. Instruction provided to junior and high school students.
• Developed course content for instruction in the timeline of computer technology.
• Provided instruction to students with hands on training in computer hardware maintenance and assembly.

Confidential, Exton, PA

Desktop Analyst

Responsibilities:

• Provided telephone support of four regional company offices supports 300+ users.
• Configured and monitored user accounts using Microsoft Active Directory for corporate associates.
• Troubleshot laptops, desktops, printers, and servers for hardware and software related issues.
• Configured, deployed, and provided maintenance on desktop, handheld computer devices (PDAs), laptop, and server(s).
• Responsible for wiring of hubs, routers, switches, and patch bay consoles for connection the Local Area Network (LAN), Wide Area Network (WAN), and T-1 connections.

Confidential, Philadelphia, PA

PC Technician

Responsibilities:

• Configured, deployed, and setup new computer systems in training rooms, clients’ offices, and throughout the law firm.
• Assisted with building servers, installing network cables, network cards, CD-ROM’s, monitors, and memory to computers.
• Configured and installed desktop computers with various software packages.
• Daily responsibilities were setting up PC Tel video conferencing equipment for attorneys to have daily meetings.
• Verified all laptops and software were Confidential compliant.
• Coordinated service calls for escalated trouble tickets.
• Provided hardware and application support to computer users.
• Troubleshooting workstation\application problems.
• Maintained an up-to-date inventory of Dell and Hewlett-Packard laptops for the office to use.