SUMMARY:

• Proficient in MS Word, Excel, PowerPoint, Outlook, SharePoint, and the Internet
• Highly focused and results - oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages
• Over 8 years of administrative and customer service experience
• Excellent verbal and written communication skills

KNOWLEDGE, SKILLS & ABILITIES:

• Working knowledge of Windows Operating Systems, Office 2003 & XP
• E-Verify & Maryland New Hire Online Reporting Database
• Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Works professionally using courtesy and tact with a wide variety of individuals in person, via telephone, and in writing
• Ability to type 35+ words per minute
• Completes tasks effectively within a reasonable amount of time
• Follows and applies specific rules and regulations
• Proactively acknowledges when there is a problem
• Actively looks for ways to help people
• Works with minimal supervision

CHRONOLOGICAL EXPERIENCE:

Confidential

Administrative Assistant

Responsibilities:

• Retrieves, sorts, assembles medical records into proper chart order, insuring that records are updated, required forms and documents are provided, pages are signed and dated, according to facility standard
• Reviews and audits medical records for accuracy and completeness; evaluates medical codes for correctness; ensures security and confidentiality of medical records
• Processes requests for patient information by classifying accordingly (i.e. Physician Office, Managed care, Auditing, Re-credentialing, release)
• Processes requests for health information received from patient accounts
• Purges and archives medical records on an as needed basis
• Accesses location of medical records through chart tracking system; logs chart in and out of records room
• Utilizes facility-specific computer system for dictated documents, laboratory reports, nurses’ notes, prescription and other information located in the patient’s electronic medical record
• Accesses hospitals electronic record for reports, operative notes, discharge summary, laboratory and radiology reports
• Coordinate efforts for compliance to subpoena requests from the General Counsel regarding medical records, adhering to strict procedures
• Provides administrative support to clinical staff as needed
• Evaluate needs and severity of phone calls from patients and assess appropriate disposition of call

Confidential

Medical Records Specialist

Responsibilities:

• Retrieves, sorts, assembles medical records into proper chart order, insuring that records are updated, required forms and documents are provided, pages are signed and dated, according to facility standard
• Reviews and audits medical records for accuracy and completeness; evaluates medical codes for correctness; ensures security and confidentiality of medical records
• Processes requests for patient information by classifying accordingly (i.e. Physician Office, Managed care, Auditing, Re-credentialing, release)
• Processes requests for health information received from patient accounts
• Purges and archives medical records on an as needed basis
• Accesses location of medical records through chart tracking system; logs chart in and out of records room
• Utilizes facility-specific computer system for dictated documents, laboratory reports, nurses’ notes, prescription and other information located in the patient’s electronic medical record
• Accesses hospitals electronic record for reports, operative notes, discharge summary, laboratory and radiology reports
• Coordinate efforts for compliance to subpoena requests from the General Counsel regarding medical records, adhering to strict procedures
• Provides administrative support to clinical staff as needed
• Evaluate needs and severity of phone calls from patients and assess appropriate disposition of call
• Call in prescription refills for physician/psychiatrist

Confidential

Administrative /Human Resource Assistant

Responsibilities:

• Greets and directs office visitors
• Operates the company’s multiline phone system to answer incoming calls and responds to direct request for information directing callers to appropriate personnel
• Ensures office is kept orderly and clean
• Responds to staff requests for administrative support as needed, with little or no direct supervision
• Manages the master schedule for the conference room, tracking all scheduled meetings in Outlook and handles any special arrangements needed, such as setting up coffee, ordering refreshments, etc.
• Prepares MS Word, Excel, and PowerPoint documents as requested
• Assists, as needed, with research for products and services
• Assists with review of administrative procedures and development of systems to ensure compliance by all staff
• Maintains inventory for office supplies
• Assists with research and cost comparisons for vendors to maintain cost effectiveness and quality service, including technology and computer support
• Make domestic and international travel arrangements for employees working with DOS, BEP, NBC, and OGA
• Collect and make sure all timesheets are correct for DOS employees for the accounts billable department
• Receives and distributes all incoming mail and coordinates outgoing mail, including courier services, postage meter account and interoffice mail distribution
• Provides support to staff for copying, faxing, and large-scale mailings
• Maintains all employee files both hard and soft copies
• Assists in creating and updating new hire packets for orientation, updating policies and procedures, and updating existing employee data
• Send new hire packets (new hire documents, benefits packets, and company handbook) to all new employees (in-network and out-of-network) prior to their start date
• Receive all returning new hire packets ensuring all new hire documents have been sent back prior to giving them to the HR Director for review and signature
• Schedule off-site orientations
• Enter all new employee in E-Verify and Maryland New Hire Online Reporting database
• Format resumes specific to RFP’s, SOW’s, and proposals
• Assist in the drafting of technical/price proposals
• Troubleshoots in order to fix computer problems, copy machine issues, and other administrative issues that may arise
• Assist Program Managers with overseas conference planning, documents and shipping materials

Confidential

Project Lead

Responsibilities:

• Designated by Confidential leadership as Project lead for the training and initial set up of access of site security mangers during implementation of the Real-time Automated Personnel Identification System
• Subject matter expert for the Contractor Verification System ( Confidential ) which inputs data for government Contractors to receive a common access card
• Created and assist with updating knowledge tools article to effectively and most accurately assist end user with resolving issues
• Managed the Confidential helpdesk email inbox and assign task to helpdesk personnel and track project status
• Reviewed, generated and provided daily project status on completion of Confidential trouble tickets to senior level management

Confidential

Administrative Assistant

Responsibilities:

• Updated client database daily to ensure retrieval of information
• Served as liaison between consultants and the customers
• Provided confidential information to government personnel in position to receive such information
• Sorted and categorized client reports and invoices
• Created mailing list using mail merge in Microsoft Word
• Answered telephone inquiries regarding the program and kept meticulous files regarding client personal information