STORE MANAGER Resume MD - Hire IT People

SUMMARY:

With Five years of proven experience providing customer service for several different companies, and am confident that will make an immediate contribution to the team.
To obtain a position that will provide me with an opportunity for growth and advancement. A place where I will be able to excel to my full potential. Abilities Summary Analyst, Customer Service, Microsoft Word/Outlook, Windows, scanners, Fax, Copiers, Printers, Email, Records Management.
Network administrator engineer
Installation field engineer
Help desk
Customer Service and technical support

TECHNICAL SKILLS:

PROFESSIONAL SUMMARY:

Confidential, MD

STORE MANAGER

Confidential, MD

CUSTOMER SERVICE / IT HELP DESK

Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community.
Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
Determines the most effective manner to resolve customer's technical issue. Engages in research and in - depth troubleshooting to resolve technical issues. Consults with full-time staff when necessary.
Records required customer and problem information in CIT’s Work Order System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
Works on Helpdesk related projects as assigned by supervisor.

Confidential

CUSTOMER SERVICE SUPPORT & NETWORK ADMINISTRATOR

Network Performance Tuning, LAN Knowledge, Network Design and Implementation, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding
Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewall
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

Confidential

FIELD SERVICE ENGINEER

Performed the installation of telecommunications equipment cabinets providing 3G capability for cellular service providers.
Received specialized training on microwave dishes and performed installation, link alignment, and troubleshooting.
Installed and tested Confidential UPS Battery cabinets.