Azure/Fairfax Escort Support Resume

SUMMARY:

Information Technology Professional with over 15 years of experience managing diverse hardware and software requirements. Highly motivated to provide outstanding client satisfaction and swift problem resolution. Seeking an opportunity to demonstrate technical expertise in a challenging and dynamic environment.

EXPERTISE:

Server Operating Systems (Windows server, Linux), Virtualization technology (Hyper - V), Network (TCP/IP, wireless, load balancing), Active Directory & Group Policy, Powershell, Domain Name Services, Backup Media Support, Application deployment, User support, Informational & Operational Security

EXPERIENCE:

Confidential

Azure/Fairfax Escort Support

Responsibilities:

Responsible for escorted secure access to Confidential Azure Fairfax high security domain (law enforcement and Confidential related assets)
Extremely high developer satisfaction rate for favorable results
Highest productivity rate on team for number of escorts taken and time logged

Confidential

Request engineer & analyst

Responsibilities:

Thousands of successful support and incident resolution tickets
Support for DNS & domain services, server backup utilities, Terminal services, replication engines & Confidential
Offered support, assistance & troubleshooting to the above services for a wide variety of worldwide Confidential employees
Extremely high client satisfaction rate for favorable outcomes

Confidential

Lab Desk Engineer

Responsibilities:

500 successful tickets/year; Tier II support & troubleshooting
Singlehandedly deployed 300 servers for an international team of software testers on a single project, including the Confidential developer domain with attendant active directory and group policy objects
Hundreds of successful deployments of Windows server 2008, Server 2003 Windows Vista
Deployed and supported many instances of SQL, Exchange & Hyper-V

Confidential

IT Operations Support

Responsibilities:

Serviced and maintained 70+ users on a T1 LAN
Responsible for 100+ workstations including portable systems (XP, NT)
Operated, managed and fully serviced email (Exchange), SQL database, FAX and VPN systems
One of only two personnel providing IT support for this multi-million dollar, self-funded government agency

Confidential

Information Services Contractor

Responsibilities:

Diverse product support of hardware and software throughout Seattle area
Varied assignments in installation, upgrade, troubleshooting and research

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